Customer Engineer

Applied Materials; Lehi (UT); On-site; USD 51,000 - 70,000; Full time

Benefits offered by this job

Relocation assistance

Bonus program

Stock awards

Job summary

Applied Materials is seeking a Field Service Engineer in Lehi, Utah, to install, maintain, and upgrade equipment for semiconductor and display production lines. You will use basic diagnostics and coordinate with customers to ensure smooth operations.

The role requires 4–7 years in the industry, strong mechanical and electrical aptitude, and the ability to travel up to 25%. A valid driver’s license and on-site work readiness are essential, with perks including relocation options and bonus

Qualifications

• Completion of an Associate degree, military technical training, field service experience, or trade certification.
• 4–7 years of work experience in semiconductor industry or other equipment support industry.
• Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics.
• Strong knowledge of hand tools and their use, including digital multimeters.
• Effective written and verbal communication skills.
• Basic knowledge of Microsoft Excel, Word, and PowerPoint.
• Possession of a valid driver’s license and ability to obtain a passport if travel is required.
• Able to meet all on-site requirements, including safety and COVID-19 protocols.

Responsibilities

• Install, maintain, and upgrade customer equipment.
• Apply basic diagnostic techniques to assess equipment and address issues, with guidance from senior engineers.
• Collaborate with senior engineers and/or customers to understand roadmaps, processes, and requirements.
• Train and mentor junior field service engineers.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Coordinate and communicate directly with customers.
• Fulfill additional duties as assigned.

Skills

Mechanical aptitude

Troubleshooting

Effective communication

Pneumatics and hydraulics

Electronics

Reading blueprints/diagrams

Education

Associate degree or military technical training or trade certification

Tools

Digital multimeters

Hand tools

Microsoft Excel

Microsoft Word

PowerPoint

Valid driver’s license

Job description

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips — the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world — like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Salary:

$37.00 – $51.20

Location:

Lehi,UT

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits (https://hrportal.ehr.com/applied/).

As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You’ll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you’ll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.

Role Responsibilities:

• Install, maintain, and upgrade customer equipment
• Apply basic diagnostic techniques to assess equipment and address technical issues, with assistance from Senior Field Service Engineers [Customer Engineers]
• Collaborate with Senior Field Service Engineers [Customer Engineers] and/or the customer to understand roadmaps, process flows, inflection points, requirements, and business challenges
• Train and mentor junior Field Service Engineers [Customer Engineers]
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems
• Coordinate and communicate directly with customers
• Fulfill additional duties, as assigned

Minimum Qualifications:

• Completion of an Associate degree, military technical training, field service experience, or trade certification
• 4-7 years of work experience in semiconductor industry or other equipment support industry
• Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics
• Strong knowledge of hand tools and their appropriate usage, including digital multimeters
• Effective written and verbal communication skills
• Basic knowledge of Microsoft Excel, Word, and PowerPoint
• Possession of a valid driver’s license and the ability to obtain a passport, if travel is required.
• Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols

Physical Requirements:

This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 25% of the Time

Relocation Eligible:

Yes

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site (https://www.appliedmaterials.com/us/en/careers.html) accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at [e-mail], or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.