Senior Customer Engineer

Computacenter AG & Co. oHG; Alpharetta (GA); On-site; USD 80,000 - 110,000; Full time

Job summary

A leading technology partner is looking for a Senior Customer Engineer in Alpharetta to provide expert technical support for hardware, software, and networks. This role requires 7 years of IT experience and proficiency in troubleshooting and ServiceNow. Join a company that values your expertise and offers a collaborative work environment dedicated to client satisfaction.

Qualifications

• 7 years’ experience in IT Service environment.
• Experience with ticketing systems such as ServiceNow.
• Authorized to work in the United States.

Responsibilities

• Perform technical work activities remotely or at customer site.
• Coordinate small teams to deliver work packages.
• Document and report on completed work.

Skills

Troubleshooting

Technical Leadership

Hardware break-fix assistance

PC imaging processes and procedures

ServiceNow

Education

BA or equivalent technical school degree

Tools

ServiceNow

Job description

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Senior Customer Engineer

This position is ONLY open to US citizens or permanent residents (i.e green card holder).

About the role

As a Senior Customer Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers.

What you’ll be doing

• Perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements.
• Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
• Provide Technical Leadership in own specific area of expertise.
• Document and reports on work completed to ensure compliance with Company and Customer Procedures

What you have

• 7 years’ experience in IT Service environment.
• Experience with ticketing systems such as ServiceNow.
• You must be authorized to work in the United States.
• BA or equivalent technical school degree preferred or equivalent experience, industry certifications a plus.
• ServiceNow experience.
• Hardware break-fix assistance
• PC imaging processes and procedures
• Troubleshooting

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us