Senior Claims Adjuster, Property

PEMCO; Seattle (WA); On-site; USD 87,000 - 107,000; Full time

Benefits offered by this job

401(k) match

Health, dental & vision

Paid time off

Education assistance

Job summary

PEMCO is hiring a Senior Claims Adjuster, Property in the Seattle area. The role requires adjusting moderate to complex property and/or casualty claims with a focus on outstanding service and thorough investigations.

Must have a Bachelor's degree or equivalent, 6+ years of experience, and proficiency with Xactimate and MS Office. The position includes occasional travel to headquarters and a comprehensive benefits package.

Qualifications

• 6 years of experience in adjusting moderate to complex property and/or casualty claims is required.
• Insurance industry designations or certifications preferred.
• MS Office: Excel, Word, Outlook proficiency required.
• Valid driver's license and a good driving record required.

Responsibilities

• Issue timely claims payments with moderate authority; seek review for items beyond authority.
• Occasional CAT duty as needed.
• Interact with policyholders, agents, claimants, attorneys, and vendors to facilitate prompt resolution.
• Manage workload with minimal supervision while maintaining claims quality and customer experience.
• Coordinate vendors to meet restoration project timelines and keep insured informed.

Skills

Property claims adjusting

Customer service

Xactimate

Excel

Word

Outlook

Education

B.A. or B.S. degree or equivalent

Tools

Xactimate

MS Office

Job description

Job Description

with occasional travel to our headquarters, located in Seattle, WA.

Who We Are

At PEMCO, we’re all about people – our customers, our employees, and the community. We’re a mutual insurance company owned by our Northwest policyholders. We provide auto, home, renters, and boat coverage. Recognized by Forbes as one of America’s Best Insurance Companies in both Auto and Home for 2026, based on customer survey feedback, and by Newsweek as one of America’s Greatest Midsize Workplaces 2025. We are consistently recognized for our outstanding customer service, employee expertise, community partnerships, and social impact programs. All of which makes PEMCO a great place to work!

Job Description

Applicants must be a resident and work from one of the following states: WA, with occasional travel to our headquarters, located in Seattle, WA.

Who We Are

At PEMCO, we’re all about people – our customers, our employees, and the community. We’re a mutual insurance company owned by our Northwest policyholders. We provide auto, home, renters, and boat coverage. Recognized by Forbes as one of America’s Best Insurance Companies in both Auto and Home for 2026, based on customer survey feedback, and by Newsweek as one of America’s Greatest Midsize Workplaces 2025. We are consistently recognized for our outstanding customer service, employee expertise, community partnerships, and social impact programs. All of which makes PEMCO a great place to work! Our social impact programs motivate high achievement by youth in education; build stronger and greener communities; and increase safety at home, on the road, and at play. We’re committed to diversity, equity, inclusion, and belonging, and to fostering an inspiring and inclusive workplace. These efforts create and cultivate an environment that builds fairness and understanding, encourages collaboration and flexibility, and celebrates all the ways in which we’re different and the same - enabling all individuals to achieve their full potential.

Why We Need You

PEMCO has an opportunity for a Senior Claims Adjuster, Property to join our community. This position is responsible for senior level property claims adjusting that provides outstanding service to all customers while thoroughly investigating, evaluating, negotiating property claims.

What You’ll Be Doing

• Issue timely claims payments with a moderate level of claims payment authority; present files outside of authority level for review and approval.
• Occasional CAT duty as needed
• Interact with policyholders, agents, claimants, witnesses, attorneys, contractors, public adjusters and other vendors/partners to facilitate accurate, prompt claims resolution.
• Effectively manage fluctuating workload, with low to moderate supervision, while maintaining focus on claims quality and customer experience.
• Direct and coordinate vendors and experts in order to achieve restoration project timeline goals while keeping insured apprised, ensuring remarkable customer experience.
• Conduct physical inspections at the scene of loss to determine scope of damage and control estimates provided by vendors.
• Collaborate with other internal departments in recognizing and referring claims involving SIU, subrogation, auto physical damage, and total loss.
• Build rapport with policyholders, customers, agents, carriers, attorneys and vendors to facilitate prompt and accurate claim resolution.
• Apply case and statutory law in the proactive adjustment of moderate to complex property claims located in Washington and Oregon.
• Accurately interpret coverage using experienced level contract, regulatory and compliance knowledge, following company file handling procedures.
• Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics and business conduct.
• Authentically support the PEMCO Brand and constantly are on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More.
• Other duties as assigned.

What You'll Bring

• B.A. or B.S. degree or equivalent work experience (business or related field)
• 6 years of experience in adjusting moderate to complex property and/or casualty claims is required. Claims experience in combination with transferable experience in contracting or water mitigation will be considered.
• Insurance industry designations or certifications preferred
• MS Office: Skilled proficiency in Excel, Word, Outlook is required
• Job specific: Skilled proficiency with residential and estimating software, such as Xactimate is required
• Compliance: Knowledge and understanding of relevant laws, rules, and regulations is required
• Job specific: Valid driver's license and a good driving record is required
• Customer First: Has a relentless focus on the customer and dives deep into the challenges they face with a strong customer service orientation

Compensation

The pay range for this role is shown below. Compensation decisions are determined based on an individual’s qualifications, job-related knowledge, skills, and experience.

• Greater Seattle area target pay range: $87,406- $106,830. The full pay range is $72,839 - $121,398.
• Outside Greater Seattle area target pay range: $77,138- $94,280. The full pay range is $64,282 - $1 07,136.

Greater Seattle Area is defined as working within approximately 100 miles of Seattle.

Outside Greater Seattle is defined as working approximately 100 miles or more from Seattle.

Benefits

Regular part-time PEMCO employees working at least 24 hours per week and regular full-time PEMCO employees are eligible to elect coverage under medical, dental, and vision plans for themselves and their eligible family members with generous employer premium cost shares. In addition, as a benefits-eligible employee, you are:

• covered by employer-paid basic life and accidental death & dismemberment insurance policies as well as long- and short-term disability benefit coverages.
• eligible to participate in PEMCO’s 401(k) plan, which includes a generous employer match (2 for 1 on the first 6% employee pre-tax and/or Roth deferral, up to federal maximums).

PEMCO provides the following paid leave programs for benefits-eligible employees in their first year of PEMCO employment:

• Vacation and eight (8) paid holidays.
• Granted four (4) floating holidays and up to ten (10) days of sick leave immediately upon hire (pro-rated based on hire date and full-time/part-time status).
• In addition, PEMCO provides paid time off for bereavement, jury duty, and employee volunteering in the community.

Other Miscellaneous Benefit Programs Offered By PEMCO Include

• Education Assistance Program after one year of service.
• Scholarship program for children of PEMCO employees after one year of service; children’s birthday gift program
• Flexible Spending Accounts, Employee Assistance Program, and charitable gift matching

Other compensation depending on role, contributions, and performance may include:

• Discretionary bonuses.
• Tiered sales commissions and/or incentives

Equal Employment Opportunity

At PEMCO, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. PEMCO is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or veteran status.

Accommodations

At PEMCO, people are at the heart of our business. We’re committed to providing an inclusive hiring experience for all candidates. If you need reasonable accommodations to apply for a role or participate in an interview, please contact us by email with your name, the job reference number(s), your preferred contact method, and a brief description of the accommodation needed. Requests are considered on a case by case basis in accordance with applicable disability laws, including the ADAAA.

Applicants Have Rights Under Federal Employment Laws

• Family and Medical Leave Act (FMLA)
• Equal Employment Opportunity (EEO)
• Employee Polygraph Protection Act (EPPA)