Customer Engagement Specialist

Placements24; Willows (CA); On-site; USD 9,100 - 15,000; Part time

Job summary

Placements24 is seeking a Customer Engagement Specialist to foster positive relationships with customers and drive loyalty for a boutique marketing agency in Welkom, ZA. This on-site role focuses on executing engagement strategies across channels and gathering insights from feedback.

You will work closely with the marketing team to enhance brand communities, respond to inquiries, and monitor engagement metrics to improve campaigns. This is a part-time position with opportunities for growth.

Qualifications

• Proven experience in customer service or community management.
• Excellent written and verbal communication with a friendly, professional tone.
• Strong understanding of social media platforms and online community dynamics.
• Experience with CRM software is a plus.

Responsibilities

• Execute customer engagement strategies across multiple channels including social media, email, and in-app messaging.
• Respond to customer inquiries, comments and feedback in a timely, professional, brand-aligned manner.
• Monitor social media channels and forums for customer sentiment and engagement opportunities.
• Develop initiatives to increase customer participation and loyalty.
• Gather and analyze customer feedback to identify trends and areas for improvement.
• Collaborate with marketing to create engaging content and campaigns.
• Assist in resolving customer issues, escalating complex problems when needed.
• Track and report on key engagement metrics and campaign performance.
• Represent the brand positively in all customer interactions.

Skills

Customer service

Community management

Client-facing

Tools

CRM software

Job description

About the Role

Our client, a boutique marketing agency focused on customer loyalty programs, is seeking an enthusiastic and communicative Customer Engagement Specialist to join their team in Welkom, Free State, ZA. This role is vital for fostering positive relationships with clients' customers, enhancing brand loyalty, and driving engagement through various communication channels. You will be responsible for executing engagement strategies, managing customer feedback, and ensuring a consistently positive customer experience. This is an on-site position, offering a vibrant office environment where you can collaborate directly with your team. We are looking for individuals passionate about customer interaction and dedicated to building strong brand communities. Your efforts will directly contribute to the success of our client's campaigns and their clients' customer retention strategies.

Key Responsibilities

• Execute customer engagement strategies across multiple channels, including social media, email, and in-app messaging.
• Respond to customer inquiries, comments, and feedback in a timely, professional, and brand-aligned manner.
• Monitor social media channels and online forums for customer sentiment and engagement opportunities.
• Develop and implement initiatives to increase customer participation and loyalty.
• Gather and analyze customer feedback to identify trends and areas for improvement.
• Collaborate with the marketing team to create engaging content and campaigns.
• Assist in resolving customer issues, escalating complex problems to the appropriate team.
• Track and report on key engagement metrics and campaign performance.
• Represent the brand positively and professionally in all customer interactions.

Requirements

• Proven experience in customer service, community management, or a related client-facing role.
• Excellent written and verbal communication skills, with a friendly and professional tone.
• Strong understanding of social media platforms and online community dynamics.
• Experience with CRM software and customer engagement tools is a plus.
• Ability to analyze customer feedback and translate it into actionable insights.
• Strong interpersonal skills and the ability to build rapport with diverse customer segments.
• Organized, detail-oriented, and able to manage multiple tasks effectively.
• Must be able to work on-site in Welkom, Free State, ZA.
• Previous experience in a marketing or agency environment is advantageous.

Benefits

Our client offers a competitive part-time salary of R per annum (pro-rated based on hours worked), depending on experience. Employees will gain valuable experience in customer engagement and loyalty marketing. Opportunities for professional growth within the agency environment are available. This role is based at our office in Welkom, Free State, ZA, providing a supportive team atmosphere and direct mentorship. Join a creative and results-driven team committed to building lasting customer relationships.