Customer Engagement Specialist

Michele Harris Meeks - State Farm Agent; San Antonio (TX); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Bonus based on performance

Flexible schedule

Job summary

State Farm Agent Michele Harris Meeks in San Antonio, TX seeks a friendly Telemarketer to engage current customers, discuss their needs, and identify opportunities to help with insurance and financial products. The role emphasizes conversation over hard selling, with CRM documentation and team follow-ups to ensure a great customer experience.

Ideal candidates show strong communication, active listening, and a customer-first mindset.

Qualifications

• Strong communication and listening skills essential.
• Friendly, personable, confident speaking on the phone.
• Bilingual Spanish is a plus but not required.

Responsibilities

• Make outbound calls to current customers to build relationships.
• Engage customers in natural conversations to learn about family, career, and goals.
• Identify opportunities for additional insurance or financial products.
• Document important information in the CRM.
• Coordinate follow-ups with the agency team.
• Create an exceptional customer experience with warmth and professionalism.

Skills

Outstanding communication

Phone etiquette

Active listening

Bilingual Spanish

Tools

CRM software

Job description

State Farm Agent Michele Harris Meeks in San Antonio, TX seeks a friendly Telemarketer to engage current customers, discuss their needs, and identify opportunities to help with insurance and financial products. The role emphasizes conversation over hard selling, with CRM documentation and team follow-ups to ensure a great customer experience.

Ideal candidates show strong communication, active listening, and a customer-first mindset.