Customer Engagement Specialist

Ideal Software Systems, Inc.; Meridian (MS); On-site; USD 36,000 - 46,000; Full time

Job summary

Ideal Software Systems, an innovator in business management systems for 40 years, is looking for an energetic, organized and self-starting Customer Engagement Specialist to assist our team. The candidate will work with all departments to assist in providing high level of customer service.

This role emphasizes prompt communication with prospective clients, event support, and ongoing product knowledge development within a dynamic tech environment.

Qualifications

• Two or more years of experience in direct customer engagement.
• Minimum of a High School diploma (GED) and show a steady work history highlighting accomplishments. College Degree Preferred and relevant experience can be substituted for education.
• Strong computer Skills especially Word/ Excel and database management
• Strong time management, organization and decision-making skills
• Knowledge of the Rent to Own industry a plus

Responsibilities

• Promptly and professionally respond to and maintain communication with prospective clients through phone and email communication
• Assist with the organization of trade shows and sales events ensuring events run smoothly
• Demonstrate a commitment to professional development by learning our industry, products and process to articulate our value proposition
• Assist the members of the sales and other departments as requested
• Other duties as assigned

Skills

Customer engagement

Time management

Organization

Communication

Education

High School diploma (GED)

College degree preferred

Tools

Word

Excel

Database management

Job description

Ideal Software Systems, an innovator in business management systems for 40 years, is looking for an energetic, organized and self-starting Customer Engagement Specialist to assist our team. The candidate will work with all departments to assist in providing high level of customer service.

What a Customer Engagement Specialist Does:

• Promptly and professionally respond to and maintain communication with prospective clients through phone and email communication
• Assist with the organization of trade shows and sales events ensuring events run smoothly
• Demonstrate a commitment to professional development by learning our industry, products and process to articulate our value proposition
• Assist the members of the sales and other departments as requested
• Other duties as assigned

What You’ll Need:

• Two or more years of experience in direct customer engagement.
• Minimum of a High School diploma (GED) and show a steady work history highlighting accomplishments. College Degree Preferred and relevant experience can be substituted for education.
• Strong Computer Skills especially Word/ Excel and database management
• Strong time management, organization and decision-making skills
• Knowledge of the Rent to Own industry a plus

Ideal is a progressive technology company with a legacy of providing quality integrated hardware and software systems and support to the amusement, family entertainment and financial markets. Ideal’s rapidly growing client base, aggressive product development path and dynamic work environment provide an exciting opportunity for talented individuals looking for career growth and significant advancement opportunities.