Customer Engagement Specialist

idealsoftwaresystems; Meridian (MS); On-site; USD 40,000 - 55,000; Full time

Job summary

Ideal Software Systems is seeking a Customer Engagement Specialist to join a team committed to delivering high levels of customer service. The role involves communicating with prospective clients by phone and email, organizing trade shows and sales events, and learning our industry to articulate the value proposition.

The ideal candidate will have 2+ years of direct customer engagement experience, a high school diploma or GED (college degree preferred), and strong Word/Excel and database skills.

Qualifications

• Two or more years of direct customer engagement experience.
• High School diploma or GED; college degree preferred.
• Strong computer skills, especially Word/Excel and database management.

Responsibilities

• Respond to and maintain communication with prospective clients via phone and email.
• Assist with organization of trade shows and sales events.
• Learn industry, products and processes to articulate our value proposition.
• Assist the sales and other departments as requested.
• Other duties as assigned.

Skills

Customer engagement

Time management

Organization

Decision making

Education

High School diploma / GED

College degree preferred

Tools

Word/Excel

Database management

Job description

Ideal Software Systems, an innovator in business management systems for 40 years, is looking for an energetic, organized and self-starting Customer Engagement Specialist to assist our team. The candidate will work with all departments to assist in providing high level of customer service.

What a Customer Engagement Specialist Does:

• Promptly and professionally respond to and maintain communication with prospective clients through phone and email communication
• Assist with the organization of trade shows and sales events ensuring events run smoothly
• Demonstrate a commitment to professional development by learning our industry, products and process to articulate our value proposition
• Assist the members of the sales and other departments as requested
• Other duties as assigned

What You’ll Need:

• Two or more years of experience in direct customer engagement.
• Minimum of a High School diploma (GED) and show a steady work history highlighting accomplishments. College Degree Preferred and relevant experience can be substituted for education.
• Strong Computer Skills especially Word/ Excel and database management
• Strong time management, organization and decision-making skills
• Knowledge of the Rent to Own industry a plus

Ideal is a progressive technology company with a legacy of providing quality integrated hardware and software systems and support to the amusement, family entertainment and financial markets. Ideal’s rapidly growing client base, aggressive product development path and dynamic work environment provide an exciting opportunity for talented individuals looking for career growth and significant advancement opportunities.