Customer Engagement Specialist

Ryerson; Charlotte (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Ryerson is looking for a Customer Engagement Specialist to join its team in Charlotte, NC or Greenville, SC. In this role, you'll ensure that orders are processed accurately, contribute to developing a steady customer base, and perform inventory management for customer-specific materials.

The ideal candidate will possess a high school diploma, with a bachelor's degree preferred, and have 3-5 years of sales or industry experience, strong ERP knowledge, and proficiency in MS Office.

Join us and be part of a legacy of excellence!

Qualifications

• 3-5 years prior sales or industry experience preferred.
• Solid understanding of product offerings and markets served.
• Minimal travel required, primarily local.

Responsibilities

• Plans territory/account approach and manages own resources.
• Assists in training new team members.
• Performs inventory management for customer-specific material.
• Communicates with operations team.
• Occasional in-person customer interactions.

Skills

Sales experience

Understanding of metal processes

Proficient in MS Office

ERP systems knowledge

Education

High School diploma

Bachelor's Degree

Job description

Summary

Welcome to Ryerson, where exceptional career opportunities await. As a leading provider of industrial metal products and services since 1842, we are committed to excellence and best‑in‑class customer service. Join our team and be a part of a legacy of excellence—your contributions will be valued and your development supported. Ryerson offers a dynamic, quality‑focused environment, ideal for advancing your career and making your mark in the metals industry.

As a Customer Engagement Specialist, you will play a pivotal role in our team by ensuring that orders are processed accurately and efficiently with minimal assistance. Your expertise will help us develop a steady customer base, and your proactive approach will see you making impactful in‑person sales calls. This role can sit in Charlotte, NC or Greenville, SC.

Roles And Responsibilities

• Plans territory/account approach and manages own resources
• Assists in training new team members
• Assists in creating account development plans
• Performs inventory management for customer‑specific material
• Communicates with operations team and may serve as a production meeting representative
• Occasional face‑to‑face customer interaction and moderate authority/opportunity to set and negotiate product/service terms
• All other duties as assigned; duties, responsibilities and activities may change at any time with or without notice

Requirements

• High School diploma required; Bachelor's Degree is preferred
• 3‑5 years prior sales or industry experience preferred
• Solid understanding of product offerings, ERP systems, and markets served
• General understanding of metal processes and products
• Proficient in MS Office
• Minimal travel required. Travel is primarily local during the business day, although some out-of‑area and overnight travel may be expected with advance notice

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex (including gender identity, sexual orientation or preference, and pregnancy), age, national origin, religion, disability or genetic information, marital status, status as a veteran, or any other federal, state or local protected class or artificial barrier.