Customer Engagement Specialist

Ryerson; Massachusetts; On-site; USD 56,069 - 84,104; Full time

Job summary

A leading materials provider in Massachusetts is seeking a Customer Engagement Specialist to ensure accurate processing of orders while developing a reliable customer base through proactive sales. Ideal candidates will possess 3-5 years of sales experience, understanding of product offerings, and proficiency in MS Office. A high school diploma is required, with a bachelor's degree preferred. The position offers a competitive salary range of $56,069 - $84,104 annually, plus commission.

Qualifications

• 3-5 years of prior sales or industry experience preferred.
• Solid understanding of product offerings and markets served.
• Minimal travel required, primarily local during business day.

Responsibilities

• Plan territory/account approach and manage own resources.
• Assist in training new team members.
• Perform inventory management for customer-specific material.

Skills

Sales experience

Understanding of metal processes

Proficiency in MS Office

Education

High School diploma

Bachelor's Degree (preferred)

Tools

ERP systems

Job description

As a Customer Engagement Specialist, you will play a pivotal role in our team by ensuring that orders are processed accurately and efficiently with minimal assistance. Your expertise will help us develop a steady customer base, and your proactive approach will see you making impactful in-person sales calls.

Roles and Responsibilities

• Plans territory/account approach and manages own resources
• Assists in training new team members
• Assists in creating account development plans
• Performs inventory management for customer-specific material
• Communicates with operations team and may serve as a production meeting representative
• Occasional face-to-face customer interaction and moderate authority/opportunity to set and negotiate product/service terms
• All other duties as assigned or duties, responsibilities, and activities may change at any time with or without notice

Requirements

• High School diploma required, Bachelor's Degree is preferred
• 3-5 years prior sales or industry experience preferred
• Solid understanding of product offerings, ERP systems, and markets served
• General understanding of metal processes and products
• Proficient in MS Office
• Minimal travel required. Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected with advance notice

Salary: $56,069 - $84,104 annually plus commission. A starting salary higher than $56,069 annually is based on a level of experience and education that significantly exceeds the minimum requirements and is commensurate with the compensation scale.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex (including gender identity, sexual orientation or preference, and pregnancy), age, national origin, religion, disability or genetic information, marital status, status as a veteran, or any other federal, state or local protected class or artificial barrier.