Promotional Customer Service Representative – Entry Level

TV Collective; Hayward (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid training

Performance-based bonuses

Hands-on experience in customer服务

Job summary

TV Collective in Hayward, CA is seeking Promotional Customer Service Representatives to represent nonprofit organizations, ethical brands, and community campaigns at live events. This entry-level role focuses on face-to-face outreach and customer engagement.

You will receive paid training and hands-on coaching, with opportunities to develop skills in customer service, marketing, promotions, and event coordination while growing toward leadership and account management.

Qualifications

• Strong verbal and written communication skills.
• Friendly, approachable, and customer-focused.
• Dependable, organized, and proactive in a fast-paced environment.
• Able to manage multiple responsibilities and work well in a team.

Responsibilities

• Interact with customers at live events to support promotional campaigns.
• Provide friendly, professional customer service and create positive experiences.
• Engage with community members through face-to-face outreach.
• Answer questions and explain campaigns, services, and initiatives.
• Assist with event setup, logistics, and promotional materials.
• Support marketing and outreach teams during campaign execution.
• Collect customer feedback and share insights with team leaders.
• Maintain a positive, energetic presence during events.
• Participate in team meetings, training, and development.

Skills

Customer service

Promotions

Events

Face-to-face communication

Job description

We’re looking for motivated, outgoing individuals to join our team as Promotional Customer Service Representatives. In this entry-level position, you’ll represent nonprofit organizations, ethical brands, and community-focused campaigns through live events, promotional activations, customer engagement, and face-to-face outreach.

No previous customer service, sales, or marketing experience is required. We provide paid training, hands-on coaching, and professional development to help you build the skills needed for long-term career growth.

What You’ll Do

As a Promotional Customer Service Representative, you’ll interact directly with customers and community members while supporting promotional campaigns and live events.

Key Responsibilities

• Represent nonprofit organizations, ethical brands, and community campaigns at live events and promotional activations
• Provide friendly, professional customer service and create positive customer experiences
• Engage with customers and community members through face-to-face communication
• Answer questions and provide accurate information about campaigns, services, and initiatives
• Assist with event setup, registration, logistics, and promotional materials
• Support marketing and outreach teams with campaign execution
• Collect customer feedback and communicate insights to team leaders
• Help resolve customer questions and on-site challenges professionally
• Maintain a positive, enthusiastic, and professional presence at all times
• Participate in team meetings, training sessions, and professional development activities

Who We’re Looking For

We’re seeking individuals who enjoy working with people and want to develop their skills in customer service, marketing, promotions, events, and community outreach.

You may be a great fit if you:

• Have strong verbal and written communication skills
• Are friendly, approachable, and customer-focused
• Enjoy meeting new people and working in public-facing environments
• Are dependable, organized, and proactive
• Can manage multiple responsibilities in a fast-paced environment
• Work well independently and as part of a team
• Are coachable and eager to learn
• Have a positive attitude and strong work ethic
• Are interested in developing professionally and advancing your career

Experience Is a Plus, Not a Requirement

Previous experience in the following areas is helpful but not required:

• Customer service
• Retail
• Hospitality
• Food service
• Sales
• Marketing
• Events
• Promotions
• Community outreach

What We Offer

We’re committed to helping entry-level team members develop practical skills and build a strong foundation for career growth.

Benefits & Perks

• Paid training for qualified team members
• Competitive base pay with performance-based bonuses
• Hands-on experience in customer service, marketing, promotions, and events
• Professional development and ongoing coaching
• Opportunities for advancement into leadership, training, event coordination, and account management
• Supportive and collaborative team environment
• Opportunities to develop communication, leadership, sales, and customer engagement skills
• Purpose-driven campaigns supporting nonprofit and community-focused initiatives

Why Join Us?

This position is ideal for someone who wants more than a traditional entry-level job. You’ll gain real-world customer service and marketing experience, work directly with the public, and develop transferable skills that can support your long-term career.

Whether you’re a recent graduate, career changer, retail or hospitality professional, or entry-level job seeker, you’ll have access to training and mentorship designed to help you succeed.