Customer Engagement Representative

suddath; Jacksonville (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) plan with company matching

Paid Time Off (PTO)

Tuition reimbursement

Job summary

Suddath Global Logistics, LLC seeks a Customer Engagement Representative to drive proactive outreach, gather feedback, and support relocation journeys. The role requires initiative, strategic communication, and the ability to influence customer behavior through engagement.

Key duties include initiating outbound contact, building rapport, managing high volumes of tasks and emails, ensuring accurate data entry, and collaborating with the customer service team.

Qualifications

• Requires High School Diploma or GED; 3–5 years related experience and/or training; or equivalent combination of education and experience.
• Bachelor’s degree or Associate degree in accounting preferred. Prior experience in Accounts Payable required.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and speak effectively before groups of customers or employees.

Responsibilities

• Initiate outbound contact with customers to encourage engagement surveys and gather insights.
• Build rapport and trust with customers through professional communication.
• Manage a high volume of tasks, emails, and customer interactions with precision and efficiency.
• Support relocation-related administrative processes with accuracy and attention to detail.
• Ensure customer data is accurately entered and maintained in internal systems.
• Prioritize tasks to meet deadlines and maximize customer touchpoints.
• Collaborate with the customer service team to enhance the overall customer experience.

Skills

Customer communication

Time management

Problem solving

Collaboration

Independent work

Education

High School Diploma or GED

Bachelor’s or Associate in accounting preferred

Tools

Microsoft Office Suite

Move management software

Accounting/billing software

HRIS

Timekeeping system

Job description

• High School Diploma or GED required; three to five years related experience and/or training; or equivalent combination of education and experience.
• Bachelor's degree or Associate's degree in accounting preferred. Prior experience in Accounts Payable required.
• Language Skills:
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports.
• Ability to speak effectively before groups of customers or employees of organization.
• Excellent written and verbal communication skills.
• Mathematical Skills:
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Reasoning Ability:
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Computer Operations:
• To perform this job successfully, an individual should have strong knowledge of Microsoft Office Suite, and the ability to learn and effectively use software applications such as move management, accounting/billing, HRIS, timekeeping and other applications used in the performance of job duties.
• Planning/Organization:
• Ability to prioritize and re-prioritize as situations and needs change throughout the workday
• Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work .
• Certificates/Licenses/Registrations:
• None required.
• Working Conditions:
• Cubicle working environment
• Noise level in the work environment is usually moderate
• Activity :
• Stand - Under 1/3 Time
• Walk - Under 1/3 Time
• Sit - Over 2/3 Time
• Use hands to finger, handle, or feel - Over 2/3 Time

401(k) Paid time off

Additional Information

Why Choose Suddath to "Move" your Career to the Next Level?At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.What We Offer!A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matchingWeekly pay for hourly-paid employees. Biweekly pay for salaried employees.Paid Time Off (PTO) and paid company holidaysA tuition reimbursement plan where employees are encouraged to continue their education and developmentFor more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits.General position summary:The Customer Engagement Representative plays a key role in driving customer interaction and satisfaction by proactively reaching out to customers, gathering feedback, and supporting their relocation journey. This role requires a high level of initiative, strategic communication, and the ability to influence customer behavior through meaningful engagement.Essential Duties & Responsibilities:Initiate outbound contact with customers to encourage completion of engagement surveys and gather actionable insights.Build rapport and foster trust with customers through consistent, professional communication.Manage a high volume of tasks, emails, and customer interactions with precision and efficiency.Support relocation-related administrative processes with accuracy and attention to detail.Ensure all customer data is accurately entered and maintained in internal systems.Prioritize tasks to meet deadlines and maximize customer touchpoints.Collaborate with the customer service team to enhance the overall customer experience.Demonstrate flexibility by working overtime when needed to meet customer needs.Job Skills Required:Exceptional communication skills (verbal and written), with a persuasive and customer-focused approach.Strong time management and organizational skills in a fast-paced environment.Ability to interpret customer needs and respond with tailored solutions.Creative problem-solving and decision-making abilities.Self-driven with a sense of urgency and ownership over outcomes.Comfortable working independently while contributing to team goals.Strong interpersonal skills and a collaborative mindset.

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