Account Coordinator

The Suddath Companies; Brooklyn (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) with company matching

Weekly pay for hourly-paid employees

Biweekly pay for salaried employees

PTO and paid holidays

Tuition reimbursement

Job summary

The Suddath Companies is seeking an Account Coordinator to manage the full sales order fulfillment process, from entry to punch list, providing top-tier support to sales staff and customers. You will coordinate with design, project management and vendors to ensure accurate, timely service and resolutions to inquiries.

You will work to meet and exceed customer expectations, processing orders, communicating clear updates, and preparing quotes and invoices as needed.

Qualifications

• Associate’s degree (A.A.) or equivalent from two-year college or technical school; or 2 years related experience and/or training.
• Furniture industry experience and project implementation preferred.
• Strong MS Office skills; knowledge of CET CAP 2020 or Project Matrix a plus.
• Excellent written and verbal communication skills.

Responsibilities

• Process and track project orders; ensure accuracy and timely invoicing.
• Coordinate with sales and other departments and vendors to create quotes and orders.
• Prepare quotes by capturing specifications and input from multiple stakeholders.
• Validate information and discounting from internal/external sources.
• Assist in client proposals and handle deposit invoicing and order entry.
• Prepare/process customer orders and manage confirmations from vendors.
• Track order progress and communicate status to customers and teams.
• Prepare paperwork for delivery, installation and service requests.

Skills

Deadline management

Independent work

Order entry systems

Specification software CET CAP 2020

MS Office Suite

Communication skills

Education

Associate’s degree (A.A.) or equivalent

Furniture industry experience

Project implementation experience

Tools

CET

CAP 2020

Project Matrix

Job description

Why Choose Suddath to “Move” your Career to the Next Level?

At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

What We Offer!

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly-paid employees.
• Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development

For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits.

An Account Coordinator is responsible for the entire sales order fulfillment process, including management of customer orders from order entry point through punch list, providing support to sales personnel, and accurate and timely service to customers. This position is responsible for supporting sales staff by coordinating order entry, order management, factory interface and close-out of orders to make sure we meet and exceed the customer’s expectations. The function of this position is to provide high level customer service over the phone and face-to-face, professionally and promptly handling customer inquiries, taking the appropriate action to resolve customer concerns, and coordinate with other departments of developments in the order lifecycle. Performs other duties as required to support the assigned salesperson(s), thereby allowing the salesperson(s) to maximize outside sales time.

Essential Duties & Responsibilities

• Check, process, track, bill and close all project orders accurately
• Act as an intermediary between sales and other departments and vendors to create quotes and orders.
• Prepare quote by capturing specifications, product research, special project requirements, and receiving necessary input from sales, design, project management, customers, and vendors.
• Validate and qualify information and discounting provided by internal departments and external vendors.
• Assist in the preparation and issue of client proposals
• Issue deposit invoices and confirm the collection of deposit prior to order entry.
• Prepare/process orders by manufacturer by converting quote into an order, checking for accuracy of order detail.
• Issue purchase order to manufacturers.
• Confirm receipt of purchase order and process acknowledgements from vendor.
• Resolve discrepancies in the order acknowledgement process.
• Communication lead time delays to internal departments until disposition and resolution are achieved.
• Track and trace product on order to confirm timely receipt and delivery scheduling.
• Coordinate and prepare paperwork for delivery, installation, and service requests.
• Keep accurate punch list documents and order punch list items until open punch items are resolved.
• File and manage claims process until resolution.
• Check and process completed orders for invoicing.
• Invoice upon delivery and installation.

Job Skills Required

• Ability to work under tight deadlines while maintaining attention to detail.
• Ability to work independently as well as in a team situation.
• Knowledge of order entry systems / database management preferred.
• Knowledge of specification software such as CET, CAP 2020, or Project Matrix a plus
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook, etc.
• Strong communications skills, both verbal and written

Supervisory Responsibilities

None

Other Duties & Responsibilities

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Education & Experience

Associate’s degree (A.A.) or equivalent from two-year college or technical school; or 2 years related experience and/or training; or equivalent combination of education and experience. Furniture Industry experience and project implementation preferred.

TRAVEL

No travel required.

Language Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports.
• Ability to speak effectively before groups of customers or employees of the organization.
• Excellent written and verbal communication skills.

Mathematical Skills

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Operations

To perform this job successfully, an individual should have strong knowledge of Microsoft Office Suite, and the ability to learn and effectively use software applications such as move management, accounting/billing, HRIS (Human Resources Information System), timekeeping and other applications used in the performance of job duties.

Planning/Organization

• Ability to prioritize and re-prioritize as situations and needs change throughout the workday
• Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work

Certificates/Licenses/Registrations

None required.

Working Conditions

Cubicle working environment Noise level in the work environment is usually moderate

Physical/Environmental Demands

Activity: Stand- Under 1/3 Time Walk- Under 1/3 Time Sit – Over 2/3 Time Use hands to finger, handle, or feel - Over 2/3 Time Reach with hands and arms – 1/3 to 2/3 Time Climb or balance – None Stoop, kneel, crouch or crawl – Under 1/3 Time Talk or hear – over 1/3 to 2/3 time Taste or smell – None Other - None Physical Activity Level: The employee must occasionally lift and/or move up to 10 pounds.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to reach with hands and arms.

Manual Dexterity

Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials.

Special Vision Requirements

Specific vision abilities required by this job include close vision and ability to adjust focus.

The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.

The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

The Suddath Companies moves people and businesses together with our group of privately-owned companies and family of brands, including Perdue and Phase Integration.

Our mission is to serve our customers, communities and each other with the highest level of care, making lives easier by delivering in the moments that matter.

Since our inception more than 100 years ago, our valuesare: Trust We foster an environment of trust through our integrity, dependability and accountability. We fulfill our promises to each other and our customers.

Innovation We look for ways to continuously improve our customer and employee experience by challenging the status quo, taking smart risks and learning from mistakes.

Teamwork We collaborate through common goals as one team, welcoming the diversity of ideas, encouraging and supporting one another and celebrating contributions.

Caring We show empathy in all that we do, operating with compassion and understanding. Wepromote a safe and healthy work environment.

Agility We overcome challengesby being nimble and resilient, quickly accepting, driving and adapting to change.

The Suddath Companies are an EqualOpportunityEmployer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protectedveteranstatus and will not be discriminatedonbasisand the

and will not be discriminated on basis