Customer Service Representative

suddath; Jacksonville (TX); On-site; USD 36,000 - 60,000; Full time

Job summary

Suddath is seeking an administrative/cargo support professional to help monitor shipment movement and provide excellent customer service and administrative support within a dynamic relocation and logistics environment.

The role requires strong communication, organization, and problem-solving skills, with the ability to manage multiple tasks and meet deadlines. Knowledge of MS Word/Excel is preferred, and a GED or high school diploma is required.

Qualifications

• High school diploma or GED required; 1–2 years related experience preferred.
• Able to read and interpret documents and write routine reports.
• Strong communication and organizational skills; ability to work under deadlines.

Responsibilities

• Monitor customer shipments in storage and provide timely updates to agents and accounting.
• Balance a large volume of tasks and emails effectively.
• Perform administrative procedures related to customer relocations and enter data into systems.
• Provide accurate information in computer systems and prioritize workload to meet deadlines.
• Provide administrative support to the customer service department and assist reception as needed.

Skills

Customer service

Communication

Deadline-oriented

Analytical thinking

Independent work

Teamwork

Problem solving

Education

High school diploma or GED

Tools

MS Word

MS Excel

Job description

Why Choose Suddath to "Move" your Career to the Next Level?

At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

What We Offer!

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development

For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits.

Communicate with customers and vendors in order to monitor flow of shipment movement while providing excellent customer service and administrative support to the department.

Essential Duties and Responsibilities:

• Monitor customer shipments that in storage to ensure timely updates for our agents and accounting department
• Effectively balance a large volume of tasks and emails
• Perform administrative procedures related to the customer's relocation
• Provide accurate and complete information in computer systems
• Prioritize workload to meet required deadlines
• Provide administrative support to customer service department
• Back up support for receptionist
• Ability to work overtime

Job Skills Required:

• Excellent customer service and communication skills (verbal and written)
• Aptitude for working under deadlines and within specific time frames
• Ability to read and interpret emails and documents
• Exceptional ability to identify, analyze, and creatively solve problems
• Ability to demonstrate resourcefulness and to work independently
• Self-motivated; works with urgency and with minimum supervision
• Strong interpersonal and teamwork skills required

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

High school diploma or general education degree (GED); one to two years related experience and/or training; or equivalent combination of education and experience.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Excellent customer service and oral/written communication skills required.

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have knowledge of MS Word and MS Excel

Certificates and Licenses:

No certifications needed

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include Close vision and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.

The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.

The Suddath Companies provides equal employment opportunities to all employees and appl