Customer Service Representative

The Suddath Companies; Jacksonville (FL); Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

401(k) with company matching

Weekly pay (hourly)

Biweekly pay (salaried)

PTO & holidays

Tuition reimbursement

Job summary

The Suddath Companies is recruiting for an administrative/customer service role based in Jacksonville, FL. You will monitor shipments, assist customers and vendors, and perform relocation-related administrative tasks.

Key responsibilities include handling emails, updating systems, and prioritizing workloads to meet deadlines. Strong written and verbal communication, plus proficiency in MS Word and MS Excel, are required.

Qualifications

• Excellent customer service and communication skills.
• Ability to read and interpret emails and documents.
• Ability to write routine reports and correspondence.
• Ability to work under deadlines and manage time effectively.

Responsibilities

• Monitor customer shipments in storage and provide timely updates to agents and accounting.
• Balance a large volume of tasks and emails efficiently.
• Perform administrative procedures related to the customer’s relocation.
• Provide accurate information in computer systems and documentation.
• Prioritize workload to meet deadlines and provide support to the customer service team.
• Back up receptionist duties as needed; overtime may be required.

Skills

Customer service

Communication

MS Word

MS Excel

Time management

Education

High school diploma or GED

Tools

MS Word

MS Excel

Job description

Why Choose Suddath to “Move” your Career to the Next Level?

At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

What We Offer!

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly‑paid employees.
• Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development

For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits.

Communicate with customers and vendors in order to monitor flow of shipment movement while providing excellent customer service and administrative support to the department.

Essential Duties and Responsibilities:

• Monitor customer shipments that in storage to ensure timely updates for our agents and accounting department
• Effectively balance a large volume of tasks and emails
• Perform administrative procedures related to the customer’s relocation
• Provide accurate and complete information in computer systems
• Prioritize workload to meet required deadlines
• Provide administrative support to customer service department
• Back up support for receptionist
• Ability to work overtime

Job Skills Required:

• Excellent customer service and communication skills (verbal and written)
• Aptitude for working under deadlines and within specific time frames
• Ability to read and interpret emails and documents
• Exceptional ability to identify, analyze, and creatively solve problems
• Ability to demonstrate resourcefulness and to work independently
• Self‑motivated; works with urgency and with minimum supervision
• Strong interpersonal and teamwork skills required

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

High school diploma or general education degree (GED); one to two years related experience and/or training; or equivalent combination of education and experience.

Language Ability:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.

Math Ability:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

• To perform this job successfully, an individual should have knowledge of MS Word and MS Excel

Certificates and Licenses:

No certifications needed

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include Close vision and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.

The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services. The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

The Suddath Companies moves people and businesses together with our group of privately‑owned companies and family of brands, including Perdue and Phase Integration. Our mission is to serve our customers, communities and each other with the highest level of care, making lives easier by delivering in the moments that matter. Since our inception more than 100 years ago, our values have been and continue to be at the foundation of everything we do. They are: Trust We foster an environment of trust through our integrity, dependability and accountability. We fulfill our promises to each other and our customers. Innovation We look for ways to continuously improve our customer and employee experience by challenging the status quo, taking smart risks and learning from mistakes. Teamwork We collaborate through common goals as one team, welcoming the diversity of ideas, encouraging and supporting one another and celebrating contributions. Caring We show empathy in all that we do, operating with compassion and understanding. We promote a safe and healthy work environment. Agility We overcome challenges by being nimble and resilient, quickly accepting, driving and adapting to change.

The Suddath Companies are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against on the basis of disability. EQUAL OPPORTUNITY EMPLOYER VETERANS/DISABLED