Customer Engagement & Rentals Coordinator

Pine-Environmental-Services-LLC-1; Glen Burnie (MD); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

PTO

401(k) match

Medical/Dental/Vision Insurance

8 paid company holidays

Job summary

Pine Environmental Services in Glen Burnie, MD is hiring a Customer Engagement Representative to support rental equipment inquiries and sales. You will respond to customer questions, generate quotes, and assist orders, deliveries, and invoicing in a fast-paced office environment.

This non-exempt role requires strong communication, problem-solving, and teamwork. Benefits include PTO, 401(k) with match, health insurance, and holidays.

Qualifications

• High School Diploma/GED or Higher.
• 2 years of Customer Service Experience, preferably in the environmental/safety or rental field.
• Non-safety sensitive position in an office environment; may sit for long periods; may lift up to 25 lbs.

Responsibilities

• Intake customer inquiries for equipment rental, order status, and general questions.
• Develop and issue quotes for our products and services.
• Follow up on quotes, record in Pine’s database the outcome.
• Review customer orders to confirm equipment, accessories, consumables, quantities, price, and any special contract instructions are understood.
• Assist in branch sales and marketing efforts through outgoing phone calls and emails.
• Communicate customer order confirmations and follow up upon delivery.
• Update Pine’s database with details and Call-Off information.
• Assist in scheduling delivery and pick-up of orders.
• Assist in locating equipment and shipping logistics.
• Help provide solutions when customers have issues.
• Enter repair orders when needed.
• Setup product replacement when needed.
• Maintaining contract files and customer correspondence.
• Record & investigate customer inquiries.
• PO processing when necessary.
• Billing/Invoicing customers.
• Credit card processing when needed.
• Promote a positive Health and Safety attitude / workplace.
• Have a basic understanding of our equipment and how it’s used.
• Keep a clean, organized well-maintained office.
• Other duties as assigned.

Skills

Communication

Analytical thinking

Team player

Education

High School Diploma/GED

Job description

Pine Environmental Services in Glen Burnie, MD is hiring a Customer Engagement Representative to support rental equipment inquiries and sales. You will respond to customer questions, generate quotes, and assist orders, deliveries, and invoicing in a fast-paced office environment.

This non-exempt role requires strong communication, problem-solving, and teamwork. Benefits include PTO, 401(k) with match, health insurance, and holidays.