Customer Engagement Professional Manager

Cape Henry Associates, Acquired by JANUS Research Group; Hyattsville (MD); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits package

Career growth opportunities

Referral bonus program

Job summary

A leading defense contractor is seeking a Customer Engagement Professional Manager to oversee the Customer Engagement Team in Adelphi, MD. This role requires extensive experience in team management and a focus on customer service. Candidates must have a DoD Secret security clearance and a Bachelor's degree. Join us to make a real impact on our cybersecurity services.

Qualifications

• Must possess a DoD Secret security clearance.
• 6 years of related experience.
• Bachelor's Degree in related field.

Responsibilities

• Lead team leadership and management with a focus on customer service.
• Provide strategic direction for the Customer Engagement Team.
• Guide the CSSP Customer Engagement Professional in responding to inquiries.

Job description

Customer Engagement Professional Manager

Customer Engagement Professional Manager

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Position Title: Customer Engagement Professional Manager

Location: Adelphi, MD

Security Clearance Type: Secret

Work Status: US Citizenship required to support a Federal Client

Position Status: Full time (contingent on contract award)

Responsibilities

JANUS Research Group is staffing for a Customer Engagement Professional Manager to support the Defense Cyber Solutions Branch Mission Support program. The selected candidate will work on-site at Adelphi, MD.

Key Responsibilities Include

• Possess extensive experience in team leadership and management, with a strong emphasis on delivering exceptional customer service.
• Comprehensive understanding of a CSSP (Cybersecurity Service Provider) and its service offerings, and keen attention to detail and exceptional communication skills.
• Develop and provide strategic direction for the Customer Engagement Team to ensure effective planning and completion of team-level tasks and projects.
• Stay informed of evolving DoD requirements impacting the subscriber base and provide guidance to the team to ensure timely adjustments and compliance with these changes.
• Regularly update and maintain annual documentation, agreements, and templates to ensure compliance and alignment with subscriber needs.
• Lead and guide the CSSP Customer Engagement Professional in promptly responding to new inquiries for cybersecurity services, providing accurate guidance and support through the service alignment process.
• Ensure timely receipt of service inquiries and collaborate with customer contacts to create database records for tracking workflow processes related to service alignment.
• Oversee the generation of formal support agreements and service quotes for prospective customers, ensuring accurate and timely delivery.
• Guide and monitor the initiation of operational services, tracking progress through the automated alignment tool until all services are fully established.
• Provide ongoing support to subscribers after service alignment to ensure continuous and sustained service delivery.
• Attend leadership and subscriber briefings, generating reports on subscriber alignment, status updates, and tracking of outstanding funding.
• Manage data for existing customers and facilitate their annual service renewal process.
  
  

Qualifications

• Must possess a DoD Secret security clearance.
  
  

Experience

• 6 years of related experience
  
  

Education/Certification

• Bachelors Degree in related field
  
  

JANUS strives to provide opportunities for career growth through training and development. We also offer an attractive comprehensive benefit package to include health and welfare plans and financial products. As part of a total rewards program, employees can benefit from our referral bonus program, and other various employee awards. JANUS Research Group takes pride in our benefit package and rewards program which has earned us the certification of a Great Place to Work

JANUS Research Group provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request to express interest in a position by e-mailing: Judy Pagac, Chief Human Resources Officer at [e-mail] or calling [phone]. Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within JANUS Research Group will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with JANUS Research Group.

JANUS Research Group participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

E-Verify

JANUS Research Group is an equal opportunity/ affirmative action employer. It is company policy to provide equal opportunity in all areas of employment practice without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, veteran status, citizenship, or disability.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment qualified individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Strategy/Planning and Information Technology

• Industries

  Government Relations

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