Customer Success Manager

eGain Corporation; Washington (District of Columbia); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Stock options

Job summary

A leading AI solutions firm is looking for a Customer Success Manager in Washington, DC. The role involves driving enterprise client success, ensuring seamless onboarding, and achieving retention goals. Candidates should have a Bachelor's degree and 4+ years of experience in B2B SaaS technology. Attractive compensation package includes a $120,000 base salary plus bonuses and stock options.

Qualifications

• 4+ years of customer-facing experience in B2B SaaS.
• Proven track record in achieving retention and expansion.
• Understanding of AI in customer experience.

Responsibilities

• Drive enterprise client success as their strategic partner.
• Ensure successful onboarding and rapid time-to-value.
• Own net revenue retention and drive expansion opportunities.

Skills

Customer-facing experience in B2B SaaS technology

Retention and expansion goal achievement

Understanding of AI in customer experience

Education

Bachelor's degree

Job description

Get AI-powered advice on this job and more exclusive features.

Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff.

We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.

Role Overview

• Drive enterprise client success as their strategic partner, maximizing ROI by aligning our SaaS offerings to client’s goals. Establish trusted advisor relationships with operational and executive teams.

Responsibilities

• Ensure successful onboarding and rapid time-to-value
• Own net revenue retention and drive expansion opportunities
• Collaborate cross-functionally for seamless customer experiences
• Proactively spot account risk and rally company resources to recover ground

Education and Experience

• Bachelor’s degree with 4+ years of customer-facing experience in B2B SaaS technology.
• Proven track record achieving retention and expansion goals
• Deep understanding of AI in customer experience with ability to interpret client AI strategies
• Preferred experience with large-scale enterprise solutions in U.S. Federal agencies
• Background in implementation, solutioning, design, or strategy is a plus.

Our Hiring Process is “Easy with eGain”

Step 1

• Aptitude section – this is a GRE style test (60 minutes or less)

Step 2

Step 3

Presentation panel interview (in-person at eGain Sunnyvale office)

Next step

Email your resumé to [e-mail] with the position title “Customer Success Manager” in the email subject.

Compensation

• Base salary is $120,000 per year, plus individual bonus of up to 20%.
• Stock options.

Please note that the compensation package can vary based on the candidate’s qualifications and experience level.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Customer Service

• Industries

  Software Development

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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