Customer Engagement Manager III (159)

Gravity IT Resources; Mountain View (CA); On-site; USD 96,000 - 165,000; Full time

Job summary

Gravity IT Resources seeks a seasoned Customer Engagement Manager III to oversee the most complex customer relationships on-site in Mountain View. You will translate customer needs into cross-functional actions, influence product and GTM strategies, and drive engagement programs with rigorous follow-through.

You will collaborate with Product, Engineering, Sales, Finance, Legal, and GTM teams to deliver measurable value, remove blockers, and elevate engagement models and playbooks.

Qualifications

• 10 years of experience in customer engagement program management, account management, or customer success within a technology or SaaS company.
• Demonstrated ability to build and manage executive-level relationships independently with VP or C-suite stakeholders.
• Proven success in driving cross-functional outcomes in a matrixed organization without direct authority.
• Strong written and verbal communication skills, with the ability to tailor messaging for executive, technical, and operational audiences.
• Experience managing complex multi-stakeholder engagements with competing priorities and ambiguity.
• Analytical skills to interpret engagement data, identify trends, and inform strategy.
• Proficiency with products within the QuickBooks ecosystem or a willingness to develop deep product knowledge quickly.
• High ownership, low ego, and strong follow-through.
• Bachelor’s degree in Business, Marketing, or a related field.

Responsibilities

• Own and drive a portfolio of the company’s most complex customer engagements.
• Build multi-threaded relationships with customers’ executive, finance, and operational leaders.
• Develop account strategies aligned with customer priorities and company goals.
• Design, prepare, and facilitate executive-level interactions with minimal oversight.
• Ensure interactions deliver clear value to both customer and company.
• Partner with Product, Engineering, Sales, Finance, Legal, and GTM teams to translate customer insights into actionable outcomes.
• Remove blockers, hold cross-functional teams accountable, and close the loop with customers.
• Document, route, and track customer insights, decisions, and actions.
• Surface patterns and escalate systemic issues to leadership.
• Deliver concise updates to stakeholders, tailoring messaging for technical and operational audiences.
• Contribute to the design and improvement of engagement models, processes, and playbooks.
• Identify opportunities for product co-creation, GTM advocacy, and executive engagement with customers.
• Track and analyze engagement data to measure program health, impact, and sentiment.

Skills

Executive relationships

Cross-functional collaboration

Communication skills

Analytical thinking

Multi-stakeholder management

QuickBooks ecosystem knowledge

Account management

Education

Bachelor’s degree in Business/Marketing

Job description

To Apply for this Job Click Here

Job Title: Customer Engagement Manager III

Location Requirements: On-Site

Job Type: Contract

Role Overview:
You will manage a portfolio of the highest-complexity customer relationships at our client. This role involves building trust with executives, translating customer needs into cross-functional actions, and operating independently in ambiguous, high-stakes environments. Your influence will impact product and go-to-market strategies through relationship management and rigorous follow-through. You will help elevate team practices and contribute to the development of engagement models and playbooks.

Responsibilities:

• Own and drive a portfolio of the company’s most complex customer engagements.
• Build multi-threaded relationships with customers’ executive, finance, and operational leaders.
• Develop account strategies aligned with customer priorities and company goals.
• Design, prepare, and facilitate executive-level interactions with minimal oversight.
• Ensure interactions deliver clear value to both customer and company.
• Partner with Product, Engineering, Sales, Finance, Legal, and GTM teams to translate customer insights into actionable outcomes.
• Remove blockers, hold cross-functional teams accountable, and close the loop with customers.
• Document, route, and track customer insights, decisions, and actions.
• Surface patterns and escalate systemic issues to leadership.
• Deliver concise updates to stakeholders, tailoring messaging for technical and operational audiences.
• Contribute to the design and improvement of engagement models, processes, and playbooks.
• Identify opportunities for product co-creation, GTM advocacy, and executive engagement with customers.
• Track and analyze engagement data to measure program health, impact, and sentiment.

Required Qualifications:

• 10 years of experience in customer engagement program management, account management, or customer success within a technology or SaaS company
• Demonstrated ability to build and manage executive-level relationships independently with VP or C-suite stakeholders
• Proven success in driving cross-functional outcomes in a matrixed organization without direct authority
• Strong written and verbal communication skills, with the ability to tailor messaging for executive, technical, and operational audiences
• Experience managing complex multi-stakeholder engagements with competing priorities and ambiguity
• Analytical skills to interpret engagement data, identify trends, and inform strategy
• Proficiency with products within the QuickBooks ecosystem or a willingness to develop deep product knowledge quickly
• High ownership, low ego, and strong follow-through
• Bachelor’s degree in Business, Marketing, or a related field

To Apply for this Job Click Here

Equal Employment Opportunity Statement
Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.