Customer Engagement Manager

Ladders; United States; On-site; USD 118,000 - 125,000; Full time

Job summary

Ladders is sourcing a Customer Engagement Manager to support a government IT services program. You will act as the key liaison between government stakeholders and internal teams, overseeing contracts to ensure service delivery and coordinating IT equipment refresh and infrastructure delivery to keep commitments on track.

The role focuses on translating evolving requirements into actionable plans, improving service delivery, and strengthening customer satisfaction in a remote, US-based

Qualifications

• Minimum SECRET clearance with SSBI.
• 7+ years of IT experience.
• Experience in government IT environments, including network infrastructure services.
• Experience with network transitions and migrations.
• Excellent public speaking and interpersonal communication skills.
• Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
• Strong team collaboration and project management skills.

Responsibilities

• Serve as a liaison to government stakeholders for IT service requirements.
• Oversee contracts to ensure compliance with IT service delivery.
• Manage project obligations for IT equipment refresh and infrastructure delivery.
• Facilitate new IT requirements from inception to delivery.
• Identify and address contract execution issues.
• Develop action plans for mitigating contract disputes.
• Enhance customer satisfaction through effective communication and proactive issue management.

Skills

Public speaking

Interpersonal communication

Project management

Team collaboration

Tools

Microsoft Office

Job description

For our client, we are seeking a Customer Engagement Manager to join the team of a leader in the Business Services space.

This role will serve as a key liaison between government stakeholders and internal teams, ensuring IT service commitments are executed smoothly in a complex operational environment.

The position will focus on contract oversight, issue resolution, and the coordination of equipment refresh and infrastructure delivery efforts.

The ideal candidate will help translate evolving requirements into actionable plans that improve service delivery and strengthen customer satisfaction.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $118,000 – $125,000 annually

Responsibilities

• Serve as a liaison to government stakeholders for IT service requirements
• Oversee contracts to ensure compliance with IT service delivery
• Manage project obligations for IT equipment refresh and infrastructure delivery
• Facilitate new IT requirements from inception to delivery
• Identify and address contract execution issues
• Develop action plans for mitigating contract disputes
• Enhance customer satisfaction through effective communication and proactive issue management

Qualifications

• Minimum SECRET clearance with SSBI
• 7+ years of IT experience
• Experience in government IT environments, including network infrastructure services
• Experience with network transitions and migrations
• Excellent public speaking and interpersonal communication skills
• Proficiency in Microsoft Office, including Word, Excel, and PowerPoint
• Strong team collaboration and project management skills

Benefits

• Immediate job opening for an impactful role
• Opportunity to work closely with government stakeholders
• Engagement with high-level IT stakeholders
• Ability to influence IT service delivery for military operations
• Potential for growth within a government environment
• Dynamic work involving both teamwork and independent oversight

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.