Customer Engagement & Delivery Lead for AI Systems

XDOF; San Mateo (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

XDOF is seeking a candidate to take charge of customer partnerships and ensure technical alignment across teams. You will manage customer expectations, oversee day-to-day delivery, and coordinate with engineering and operations to maintain smooth execution.

The ideal candidate should possess a strong background in technical program management, excellent relationship management skills, and technical fluency with data systems. This role requires a proactive approach in driving customer satisfaction and operational excellence.

Qualifications

• Background in consulting, technical program management, business development, or customer success.
• Strong relationship management skills with a history of supporting B2B customers and growing accounts.
• Technical fluency with systems, APIs, data flows, and integrations.

Responsibilities

• Lead and deepen relationships with customers and drive weekly technical syncs.
• Coordinate deliverables across engineering, product, and operations.
• Build systems, dashboards, and documentation for transparency and performance.
• Work closely with engineers to diagnose issues and propose solutions.
• Create repeatable processes for customer success and scalability.

Skills

Relationship management

Technical program management

SQL

Data tools usage

Job description

XDOF is seeking a candidate to take charge of customer partnerships and ensure technical alignment across teams. You will manage customer expectations, oversee day-to-day delivery, and coordinate with engineering and operations to maintain smooth execution.

The ideal candidate should possess a strong background in technical program management, excellent relationship management skills, and technical fluency with data systems. This role requires a proactive approach in driving customer satisfaction and operational excellence.