Engagement Manager

XDOF; San Mateo (CA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

XDOF is seeking a candidate to take charge of customer partnerships and ensure technical alignment across teams. You will manage customer expectations, oversee day-to-day delivery, and coordinate with engineering and operations to maintain smooth execution.

The ideal candidate should possess a strong background in technical program management, excellent relationship management skills, and technical fluency with data systems. This role requires a proactive approach in driving customer satisfaction and operational excellence.

Qualifications

• Background in consulting, technical program management, business development, or customer success.
• Strong relationship management skills with a history of supporting B2B customers and growing accounts.
• Technical fluency with systems, APIs, data flows, and integrations.

Responsibilities

• Lead and deepen relationships with customers and drive weekly technical syncs.
• Coordinate deliverables across engineering, product, and operations.
• Build systems, dashboards, and documentation for transparency and performance.
• Work closely with engineers to diagnose issues and propose solutions.
• Create repeatable processes for customer success and scalability.

Skills

Relationship management

Technical program management

SQL

Data tools usage

Job description

About XDOF

At XDOF, we're at an inflection point. Frontier labs are racing to build general-purpose robots, and high-quality training data is the bottleneck. We're building the foundation behind the foundation models – the data collection systems, operational capability, exabyte-scale data warehouse, and software toolchain – to help our partners drive the field forward.

Job Responsibility

1. Customer Partnership and Technical Alignment

Lead and deepen relationships with customers, drive weekly technical syncs, and keep engineering, product, and operations aligned

Translate customer needs into clear internal workstreams while balancing customization with scalable solutions.

Represent both customer and internal engineering perspectives to ensure clarity, trust, and long term partnership.

2. Cross Team Coordination and Delivery Management

Coordinate deliverables across engineering, product, and operations to ensure smooth execution.

Manage expectations across time zones, maintain proactive communication, and keep customers informed on progress and risks.

Oversee day to day delivery, onboarding, weekly planning, and business reviews with an emphasis on relationship health and consistency.

3. Systems, Documentation, and Operational Excellence

Build systems, dashboards, and documentation that improve transparency, build customer confidence, and enhance deployment performance.

Track SLAs, quality metrics, revenue consumption, and overall account health, including relationship satisfaction metrics.

Identify risks early, communicate them clearly, and drive continuous improvement across deployments.

4. Issue Resolution and Product Feedback Loops

Work closely with engineers to diagnose issues and propose solutions while managing customer communication and expectations.

Close the loop between customer insights and product improvements to strengthen both the relationship and the platform.

Partner with customers to resolve blockers, advocate for impactful fixes, and maintain long term trust.

5. Process Building and Long Term Scalability

Create repeatable processes that improve customer success and reduce friction in future deployments.

Strengthen operations and customer relationship management for both new and existing customers through cross functional collaboration.

Build frameworks that help scale high quality, high touch customer experiences as the customer base grows.

Qualifications

Required

Background in consulting, technical program management, business development, or customer success.

Strong relationship management skills with a history of supporting B2B customers and growing accounts.

Technical fluency with systems, APIs, data flows, and integrations.

Comfort using SQL, dashboards, and data tools.

Bonus

Fluency in Chinese or experience working closely with China based teams.