Customer Engagement Coordinator

Parker's Kitchen; Savannah (GA); On-site; USD 42,000 - 52,000; Full time

Job summary

Parker’s Kitchen is seeking a Customer Engagement Coordinator to help deepen relationships with guests and empower frontline teams. You will resolve issues, gather feedback, and support loyalty programs across in-store, online, and app channels.

The role emphasizes empathetic communication, multi-tasking, and accurate customer records in ServiceNow, with collaboration alongside the Marketing Team to drive standout service daily.

Qualifications

• Must have multi-tasking ability in a fast-paced retail or hospitality environment.
• Experience providing customer service in person, online, or via app.
• Must work on-site at our Savannah, GA corporate HQ.

Responsibilities

• Serve as the go-to contact for customer questions, concerns, and compliments with timely, empathetic support.
• Address concerns via phone, email, web chat, and app and resolve issues.
• Assist customers with loyalty accounts and app support.
• Escalate serious matters when needed and follow up to ensure satisfaction.

Skills

Customer service

Communication

Empathy

Multitasking

Documentation

Education

High school diploma

College degree (preferred)

Tools

CRM platforms

ServiceNow

Job description

At Parker’s Kitchen, we’re redefining convenience by putting people first customers and team members alike. At the heart of our mission is a commitment to delivering exceptional service experiences every time. We’re looking for a customer-obsessed, solutions-driven Customer Engagement Coordinator to help us deepen relationships with our guests, promote our brand, and empower our frontline teams.

As a Customer Engagement Coordinator, you’ll play a vital role in ensuring that every guest interaction, whether in-store, online, or through our app reflects our commitment to treating customers like family. You’ll be instrumental in resolving issues, gathering feedback, and helping our teams deliver standout service every day.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Responsibilities:

• Serve as the go-to contact for customer questions, concerns, and compliments—delivering timely, empathetic, and effective support.
• Address customer concerns with a customer-first mindset and perform problem solving steps to reach a resolution across the following channels: phone, email, web chat, and app.
• Assist customers with loyalty account maintenance and app support when needed.
• Escalate serious matters when needed, ensuring every concern is handled with care.
• Follow up with guests to confirm satisfaction and build loyalty through personal, proactive communication.
• Create and maintain accurate and detailed customer account records in our ServiceNow ticketing system.
• Review data analytics routinely with the customer engagement specialist to ensure the most accurate information is used in responses, and metric goals are being met.
• Collaborate with the Marketing Team on customer-facing matters.

Knowledge, Skills, and Abilities:

• Strong communication skills-empathetic, clear, and persuasive
• Ability to multi-task in a fast-paced work environment
• Ability to manage multiple priorities while keeping the customer at the center
• Ability to maintain thorough, accurate, and organized documentation
• Ability to maintain a professional attitude and positive approach in all interactions

EDUCATION AND REQUIREMENTS

Required:

• Ability to multi-task in a fast-paced work environment
• Previous customer service experience in a customer-facing, retail, or hospitality environment required
• Ability to multi-task in a fast-paced work environment
• Must be able to work on-site at our corporate headquarters in Savannah, GA.

Preferred:

• High school diploma or equivalent preferred; college-level degree is a plus
• 1-3 years of experience working in a call center environment preferred
• Experience working with CRM platforms and ticketing systems preferred

PHYSICAL REQUIREMENTS

• Prolonged periods sitting/standing at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Parker’s is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Parker’s does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.