Guest Experience & Loyalty Coordinator

Parker Management; Savannah (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Parker’s Kitchen in Savannah, GA is seeking a Customer Engagement Coordinator to deepen guest relationships across in-store, online, and app channels, resolving issues and gathering feedback to elevate service. You’ll maintain accurate customer records in ServiceNow, escalate when needed, and collaborate with Marketing to ensure proactive, brand-aligned communications with guests.

This on-site role demands a customer-first attitude and strong communication skills in a fast-paced retail

Qualifications

• Ability to multi-task in a fast-paced work environment.
• Previous customer service experience in a customer-facing retail or hospitality setting required.
• High school diploma or equivalent preferred; college degree is a plus.
• 1-3 years of call center experience preferred.
• Experience working with CRM platforms and ticketing systems preferred.

Responsibilities

• Serve as the go-to contact for customer questions, concerns, and compliments with timely, empathetic support.
• Address customer concerns with a customer-first mindset and resolve across phone, email, web chat, and app.
• Assist customers with loyalty accounts and app support when needed.
• Escalate serious matters when needed, ensuring concerns are handled with care.
• Follow up with guests to confirm satisfaction and build loyalty through proactive communication.
• Create and maintain accurate customer account records in ServiceNow.
• Collaborate with Marketing on customer-facing matters.

Skills

Communication skills

Multi-tasking

Prioritization

Documentation

Professional demeanor

Education

High school diploma or equivalent

College degree (preferred)

Tools

CRM platforms

Ticketing systems

Job description

Parker’s Kitchen in Savannah, GA is seeking a Customer Engagement Coordinator to deepen guest relationships across in-store, online, and app channels, resolving issues and gathering feedback to elevate service. You’ll maintain accurate customer records in ServiceNow, escalate when needed, and collaborate with Marketing to ensure proactive, brand-aligned communications with guests.

This on-site role demands a customer-first attitude and strong communication skills in a fast-paced retail