Customer Engagement Coordinator

Parker Management; Savannah (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Parker’s Kitchen in Savannah, GA is seeking a Customer Engagement Coordinator to deepen guest relationships across in-store, online, and app channels, resolving issues and gathering feedback to elevate service. You’ll maintain accurate customer records in ServiceNow, escalate when needed, and collaborate with Marketing to ensure proactive, brand-aligned communications with guests.

This on-site role demands a customer-first attitude and strong communication skills in a fast-paced retail

Qualifications

• Ability to multi-task in a fast-paced work environment.
• Previous customer service experience in a customer-facing retail or hospitality setting required.
• High school diploma or equivalent preferred; college degree is a plus.
• 1-3 years of call center experience preferred.
• Experience working with CRM platforms and ticketing systems preferred.

Responsibilities

• Serve as the go-to contact for customer questions, concerns, and compliments with timely, empathetic support.
• Address customer concerns with a customer-first mindset and resolve across phone, email, web chat, and app.
• Assist customers with loyalty accounts and app support when needed.
• Escalate serious matters when needed, ensuring concerns are handled with care.
• Follow up with guests to confirm satisfaction and build loyalty through proactive communication.
• Create and maintain accurate customer account records in ServiceNow.
• Collaborate with Marketing on customer-facing matters.

Skills

Communication skills

Multi-tasking

Prioritization

Documentation

Professional demeanor

Education

High school diploma or equivalent

College degree (preferred)

Tools

CRM platforms

Ticketing systems

Job description

At Parker’s Kitchen,we’reredefining convenience by putting people first customers and team members alike. At the heart of our mission is a commitment to delivering exceptional service experiences every time.We’relooking for a customer-obsessed,solutions-driven Customer Engagement Coordinator to help us deepen relationships with our guests, promote our brand, and empower our frontline teams. Asa CustomerEngagement Coordinator,you’llplay a vital role in ensuring that every guest interaction, whether in-store, online, or through our app reflects our commitment to treating customers like family.You’llbe instrumental in resolving issues, gathering feedback, and helping our teams deliver standout service every day.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Responsibilities:

• Serve as the go-to contact for customer questions, concerns, and compliments—deliveringtimely, empathetic, and effective support.
• Address customer concerns with a customer-first mindset and perform problem solving steps to reach a resolution across the following channels: phone, email, web chat, and app.
• Assistcustomers withloyaltyaccount maintenance and app support when needed.
• Escalate serious matters when needed, ensuring every concern is handled with care.
• Follow up with guests to confirm satisfaction and build loyalty through personal, proactive communication.
• Create andmaintainaccurateand detailed customer account records in our ServiceNow ticketing system.
• Review data analytics routinely with the customer engagement specialist to ensure the mostaccurateinformation is used in responses,and metric goals are being met.
• Collaborate with the Marketing Team on customer-facing matters.

Knowledge, Skills, and Abilities:

• Strong communicationskills-empathetic, clear, and persuasive
• Ability tomulti-taskin a fast-paced work environment
• Ability to manage multiple priorities while keeping the customer at the center
• Ability tomaintainthorough,accurate, and organized documentation
• Ability tomaintaina professional attitude and positive approach in all interactions

EDUCATION AND REQUIREMENTS

Required:

• Ability to multi-task in a fast-paced work environment
• Previouscustomer service experience in a customer-facing, retail, or hospitality environmentrequired
• Ability tomulti-taskin a fast-paced work environment

Preferred:

• High school diploma or equivalent preferred; college-level degree is a plus
• 1-3 years of experience working in a call center environmentpreferred
• Experience working with CRM platforms and ticketing systems preferred
• Must be able to work on-site at our corporate headquarters in Savannah, GA.

PHYSICAL REQUIREMENTS

• Prolonged periods sitting/standing at a desk and working on a computer
• Must be able tolift upto 15 pounds at times

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.