Guest Experience & Engagement Specialist

Parker's Kitchen; Savannah (GA); On-site; USD 42,000 - 52,000; Full time

Job summary

Parker’s Kitchen is seeking a Customer Engagement Coordinator to help deepen relationships with guests and empower frontline teams. You will resolve issues, gather feedback, and support loyalty programs across in-store, online, and app channels.

The role emphasizes empathetic communication, multi-tasking, and accurate customer records in ServiceNow, with collaboration alongside the Marketing Team to drive standout service daily.

Qualifications

• Must have multi-tasking ability in a fast-paced retail or hospitality environment.
• Experience providing customer service in person, online, or via app.
• Must work on-site at our Savannah, GA corporate HQ.

Responsibilities

• Serve as the go-to contact for customer questions, concerns, and compliments with timely, empathetic support.
• Address concerns via phone, email, web chat, and app and resolve issues.
• Assist customers with loyalty accounts and app support.
• Escalate serious matters when needed and follow up to ensure satisfaction.

Skills

Customer service

Communication

Empathy

Multitasking

Documentation

Education

High school diploma

College degree (preferred)

Tools

CRM platforms

ServiceNow

Job description

Parker’s Kitchen is seeking a Customer Engagement Coordinator to help deepen relationships with guests and empower frontline teams. You will resolve issues, gather feedback, and support loyalty programs across in-store, online, and app channels.

The role emphasizes empathetic communication, multi-tasking, and accurate customer records in ServiceNow, with collaboration alongside the Marketing Team to drive standout service daily.