Client Services Coordinator

Maddisondelongtravels; Kansas City (MO); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Remote work

Job summary

Maddisondelongtravels is seeking a friendly, dependable Client Services Coordinator to support client communication, service requests, and day-to-day client assistance in a remote setting.

This role suits someone who enjoys helping people, communicates professionally, and stays organized while handling multiple responsibilities. You will interact with clients, manage information, and learn company systems with training provided.

Qualifications

• Strong written and verbal communication skills.
• Friendly and professional attitude.
• Good customer service and interpersonal skills.
• Strong organizational and time-management abilities.
• Comfortable communicating by phone, email, and online platforms.
• Basic computer skills.
• Ability to learn new software and systems.
• Dependable and self-motivated.
• Strong attention to detail.
• Ability to manage responsibilities independently.

Responsibilities

• Communicate with prospective and current clients
• Respond to customer questions and requests in a timely manner
• Gather and organize information related to client needs and preferences
• Provide clear and professional information about available services
• Follow up with clients regarding requests and next steps
• Assist clients throughout the service process
• Maintain accurate client records and contact information
• Use company software and online systems to manage client activity
• Coordinate follow-up tasks and maintain organized records
• Build and maintain positive client relationships
• Participate in training and team meetings
• Complete assigned tasks and meet established deadlines

Skills

Communication

Customer service

Organization

Time management

Remote communication

Basic computer skills

Job description

Client Services Coordinator

We are seeking a friendly, dependable, and organized Client Services Coordinator to assist with customer communication, service requests, and day-to-day client support.

This position is ideal for someone who enjoys working with people, communicates professionally, and can stay organized while managing multiple responsibilities.

Responsibilities

• Communicate with prospective and current clients


• Respond to customer questions and requests in a timely manner


• Gather and organize information related to client needs and preferences


• Provide clear and professional information about available services


• Follow up with clients regarding requests and next steps


• Assist clients throughout the service process


• Maintain accurate client records and contact information


• Use company software and online systems to manage client activity


• Coordinate follow-up tasks and maintain organized records


• Build and maintain positive client relationships


• Participate in training and team meetings


• Complete assigned tasks and meet established deadlines

Qualifications

• Strong written and verbal communication skills


• Friendly and professional attitude


• Good customer service and interpersonal skills


• Strong organizational and time-management abilities


• Comfortable communicating by phone, email, and online platforms


• Basic computer skills


• Ability to learn new software and systems


• Dependable and self-motivated


• Strong attention to detail


• Ability to manage responsibilities independently

Previous customer service, administrative, or client support experience is helpful but not required.

Work Environment

This is a remote position. Candidates must have reliable internet access and be comfortable using online communication and business tools.

Training and ongoing support are provided to help team members learn company systems, processes, and client service procedures.

We are looking for individuals who take pride in helping others and creating a professional, positive customer experience.