Customer Engagement Consultant (Public Services) - Remote

Babington; États-Unis; À distance; GBP 36 000 - 44 000; Plein temps

Avantages offerts par ce poste

Annual leave + holidays

Health plan

Extra leave purchase scheme

Babington Rewards

Commission up to 150%

Résumé du poste

Babington is seeking a Customer Engagement Consultant (Public Sector) to remotely manage and grow relationships across its apprenticeship and training portfolio, with travel as needed. You will work closely with the Head of Customer Engagement to identify opportunities, build pipelines and drive revenue through a consultative sales approach.

The role covers new business, account retention and stakeholder engagement within the UK funded learning landscape, offering 25 days leave, a healthcare

Qualifications

• Experience in sales, business development or account management (apprenticeships/funded learning preferred).
• Proven track record of meeting sales targets and KPIs.
• Experience managing customer accounts with retention and growth responsibilities.
• Strong consultative, solution-based sales capability engaging stakeholders at various levels.
• Knowledge of the UK apprenticeship and funded learning landscape, funding and compliance.
• Ability to identify customer needs and align to training solutions.
• Strong relationship-building, communication and negotiation skills.
• Ability to analyze markets and build a sustainable sales pipeline.
• Highly organized with multiple accounts and priorities.
• CRM and Microsoft Office proficiency.

Responsabilités

• Build and manage strong customer relationships as trusted advisor.
• Retain and grow accounts through repeat business and training solutions.
• Identify, engage and secure new opportunities within market vertical.
• Deliver consultative sales conversations to uncover needs and align solutions.
• Meet or exceed sales targets and KPIs.
• Represent Babington at events and forums.
• Collaborate with teams for high-quality customer experience and delivery.

Connaissances

Sales experience

Account management

Consultative selling

Stakeholder engagement

UK apprenticeship knowledge

CRM experience

Outils

CRM systems

Microsoft Office

Description du poste

Job Title: Customer Engagement Consultant (Public Sector)

Location: Remote with travel

Salary: Up to £40,000.00+ Generous Commission Scheme

Working days: Monday to Friday (37.5 hours a week)

As a Customer Engagement Consultant, you will develop and grow relationships with new and existing customers, acting as a trusted advisor across Babington's apprenticeship and commercial training portfolio. Aligned to one of our core market verticals you will drive revenue through a consultative, solutionbased sales approach.

Working closely with the Head of Customer Engagement and internal stakeholders, you will identify opportunities, build strong pipelines, and influence decisionmakers at all levels to deliver against ambitious growth targets.

Key Responsibilities

• Build and manage strong, longterm customer relationships, positioning yourself as a trusted advisor
• Retain and grow existing accounts through repeat business and expanded training solutions
• Identify, engage and secure new business opportunities within your market vertical
• Deliver consultative sales conversations that uncover customer needs and align solutions effectively
• Consistently meet or exceed sales targets and KPIs
• Represent Babington professionally at networking events, meetings and industry forums
• Collaborate internally to ensure highquality customer experience and successful delivery

Skills & Experience

• Experience in a sales, business development or account management role, ideally within apprenticeships, funded learning or a regulated training environment
• Proven track record of consistently meeting or exceeding sales targets and KPIs
• Experience managing customer accounts, with responsibility for retention, growth and customer satisfaction
• Strong consultative, solutionbased sales capability, with experience engaging and influencing stakeholders at varying levels of seniority
• Knowledge of the UK apprenticeship and funded learning landscape, including funding and compliance considerations
• Ability to identify customer needs, challenges and opportunities and align these to appropriate training solutions
• Strong relationshipbuilding, communication and negotiation skills
• Confident analysing markets, identifying new business opportunities and building a sustainable sales pipeline
• Highly organised, with the ability to manage multiple accounts and priorities effectively
• Competent in the use of CRM systems and Microsoft Office applications

What's in it for you?

• 25 days annual leave and 8 Public Bank Holidays
• Bupa Healthcare Cash plan; reimbursements for dental, health assessments & prescriptions
• .Additional annual leave purchase scheme to buy up to 5 extra days
• Babington Rewards; includes cashback, discounts off online and retail stores.
• Commission capped at 150%

Babington is an inclusive, welcoming and supportive place to work with a fantastic culture which supports each employees learning, development and career growth.

We are a Disability Confident Employer and have a guaranteed interview scheme in place to ensure that nobody is overlooked or discriminated against because of their disability. If you meet the minimum criteria when you apply and you have informed us in your application that you have a disability, you will be guaranteed an interview for that role.

To promote and maintain an inclusive working environment, as part of your application process we will ask you to share data on certain characteristics. These answers will not form part of the selection and recruitment process and will not be shared with anyone outside of the People Team.

Babington is committed to the safeguarding and wellbeing of our learners and colleagues and we implement robust safer recruitment practices to support this. Dependent on the role you are applying for, we may undertake a number of necessary checks to confirm you are suitable to work with children and vulnerable adults, which may include a Disclosure and Barring Service check. We are also committed to promoting equality and inclusion throughout our colleague and learner populations.