Customer Engagement Applications Engineer - Northeast USA - SPTS Division

KLA; Massachusetts; On-site; USD 102,000 - 173,000; Full time

Benefits offered by this job

Medical

Dental Insurance

Vision Coverage

401(k) with company match

ESPP

Job summary

KLA is a global leader in diversified electronics for the semiconductor ecosystem, delivering process solutions and support for customers. The role is primarily based in the Northeast US with up to 50% travel, requiring strong collaboration with internal teams and stakeholders.

Ideal candidates have 3+ years in semiconductor process engineering, familiarity with Lean/6-Sigma, and experience with report writing and client communications.

Qualifications

• Strong communication with engineers and executives.
• Experience writing reports and delivering progress presentations.
• Lean/6-sigma concepts familiarity.
• Experience dealing with customers and handling difficult situations.
• Proficient with Microsoft Office Suite.

Responsibilities

• Deliver, demonstrate and implement process solutions for customers.
• Install customer-specific processes on new and used systems.
• Enhance procedures to support high-quality equipment delivery.
• Travel and onsite project support up to 50%.

Skills

Communication

Data analysis

Problem solving

Multi-tasking

Mentoring

Education

Bachelor’s degree or higher

Master’s degree preferred

Doctorate degree (academic)

Tools

Microsoft Office

CoPilot AI

Job description

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-device, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Responsibilities

• Deliver, demonstrate, and implement process solutions that meet or exceed customer requirements – primary location is in Northeast United States (New York or Massachusetts).
• Install customer-specific processes on both new and used systems, verifying compliance with agreed process specifications – “Process Transfer”.
• Enhance procedures, specifications, and existing processes to support the delivery of high-quality equipment, exceeding customer requirements.
• On-site attendance for process installation, development and update meetings where needed, along with remote support for customers.
• Collaboration with internal SPTS hardware and factory groups to ensure: Proper tool/module software and hardware setup Timely and appropriate issues reporting Smooth timeline for process qualifications Collaboration with sales team on new applications or potential for future tool sales.
• Make presentations for all onsite projects – executive reviews and detailed summaries.
• Proactive offering of solutions where required – current and future-facing.
• In depth compilation analysis of data – some of it complex with multiple variables.
• Develop familiarity with necessary process modules and endpoint capabilities.
• Key Behavioral Competencies.

Key Behavioral Competencies

• Able to communicate effectively with engineers and executives.
• Flexible and highly motivated with a “hands on”, “can do” approach.
• Able to work both independently (unsupervised) and as part of a small to medium-sized team with generally tight deadlines.
• Able to carry out relevant project work in a multi-tasked, manner with daily planning.
• Data-driven with basic understanding of design of experiments and statistical process control.
• Able to effectively mentor other team members as required.
• Willingness to work away from home at specific customer site(s) or abroad for extended periods of time on short notice.
• Estimated travel for this position is 50%.

Qualifications

• Educated to degree level in a relevant science or engineering discipline.
• Ideal candidates have 3+ years of hands-on semiconductor industry experience (process engineering with basic understanding of general semiconductor manufacturing flows).
• Knowledge of clean room procedures and analytical instrumentation desired.
• Experience of report writing / progress presentations on a routine and frequent basis – using the Microsoft Office Suite.
• Familiarity with basic Lean/6-sigma concepts desired.
• Familiarity with using AI (CoPilot) for efficient workflows.
• Experience dealing with customers and ability to handle difficult situations.
• Minimum Qualifications Doctorate (Academic) Degree and 0 years related work experience; Master’s Level Degree and related work experience of 1 year; Bachelor’s Level Degree and related work experience of 3 years.

Base Pay Range

Base Pay Range: $102,000.00 - $173,400.00 Annually Primary Location: USA-MA-Remote-US03K

Total Rewards Package / Benefits

KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to:

• medical
• dental
• vision
• life
• other voluntary benefits
• 401(K) including company matching
• employee stock purchase program (ESPP)
• student debt assistance
• tuition reimbursement program
• development and career growth opportunities and programs
• financial planning benefits
• wellness benefits including an employee assistance program (EAP)
• paid time off
• paid company holidays
• family care and bonding leave

Interns are eligible for some of the benefits listed.

Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting.

Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training.

We are committed to complying with all applicable federal and state minimum wage requirements where applicable.

If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Equal Opportunity Employer

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us at [e-mail] or at [phone] to request accommodation.