Customer Engagement Applications Engineer

KLA-Belgium; Phoenix (AZ); On-site; USD 78,200 - 132,900; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company matching

Tuition reimbursement

Employee stock purchase program

Paid time off and holidays

Job summary

KLA-Belgium in Phoenix, AZ is seeking a technical expert to provide support and solutions in semiconductor manufacturing. The ideal candidate will assist sales staff with product demonstrations, installation, and troubleshooting.

Key responsibilities include managing new product introductions, customer training, and generating technical documentation. A Bachelor’s degree in Engineering or Physics is preferred, along with hands-on experience in related fields and strong analytical skills.

The position involves more than 30% travel and offers a competitive salary ranging from $78,200 to $132,900 annually, along with comprehensive benefits.

Qualifications

• Bachelor’s degree in Engineering, Physics, or related field required, or Master's degree with 0 years experience.
• Hands-on experience in semiconductor or related fields is preferred.
• Excellent analytical, leadership, and interpersonal skills.

Responsibilities

• Provide customer support and lead product penetration at customer facilities.
• Partner with applications teams and manage new product introductions.
• Generate technical documentation for solutions and publish technical papers.

Skills

Strong troubleshooting

Clear communication

Organization

Teamwork

Analytical skills

Leadership

Education

Bachelor’s degree in Engineering, Physics, or related field

Master’s degree with 0 years of related work experience

Job description

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice‑controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and invests 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem‑solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Job Description / Preferred Qualifications

Provides technical expertise through sales presentations, product demonstrations, installation and maintenance of company products. Assists the sales staff in assessing potential application of company products to meet customer needs and preparing detailed product specifications for the development and implementation of customer applications/solutions. May build a mini‑application based on customer requirements to demonstrate feasibility of the application, often requiring rapid prototyping and/or product demo for client. May provide software development and consultation to prospective users and/or product capability assessment and validation.

Responsibilities

• Customer Support – Provide and lead product penetration and adoption support, customer demonstrations, and head‑to‑head (H2H) activities at customer facilities. Investigate semiconductor manufacturing yield issues and provide inspection solutions; create and share product value statements and use‑cases with engineering, marketing and sales groups; train customers and other applications engineers.
• Project Development – Partner with worldwide applications teams, engineering, sales and marketing within KLA and with customer engineers outside of KLA. Manage new product introductions, characterization, beta testing and early evaluation tools. Travel to support products at customer sites, requiring more than 30% U.S. travel.
• Technical Documentation – Generate best known method documents, training materials and transfer knowledge to KLA’s worldwide Applications team and customers. Work with customers to develop solutions, publish papers at industry symposiums or in technical journals. Characterize next‑generation semiconductor wafer inspection products, craft test plans, collect data, perform analysis, and publish results and recommendations in application notes and best known methods.

Qualifications

• Education: Bachelor’s degree in Engineering, Physics, or related field (preferred) or Master’s degree with 0 years of related work experience. Equivalent to Bachelor’s degree with 2 years related experience.
• Experience: Hands‑on experience in semiconductor or related fields; background in IC processing or semiconductor equipment is a plus.
• Skills: Strong troubleshooting, methodical approach, clear communication, organization, follow‑up, and teamwork. Ability to work autonomously with limited supervision. Excellent analytical, leadership and interpersonal skills.
• Travel: Willingness to travel >30% within the United States.

Pay and Location

Base Pay Range: $78,200.00 – $132,900.00 annually (Primary Location: Phoenix, AZ, USA). Actual pay depends on factors such as state minimum wage rates, location, job‑related skills, experience, and education level.

Benefits

KLA’s total rewards package may include participation in performance incentive programs, additional benefits such as medical, dental, vision, life and other voluntary benefits, 401(k) with company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement, development and career growth opportunities, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave. Interns are eligible for some of these benefits.

Equal Opportunity Employer

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] or call [phone] to request accommodation.