Customer Enablement & Operations Specialist

Cigna; Florida; Teletrabalho; USD 60 000 - 90 000; Tempo integral

Resumo da oferta

Evernorth Health Services, a division of The Cigna Group, is seeking a results-oriented professional to coordinate customer onboarding, lifecycle activities, and ongoing enablement across functions. You will manage requests from intake to completion, track milestones, and support strategic initiatives while ensuring accuracy and timely delivery.

Ideal candidates bring 2+ years in customer operations or related fields, strong analytical and communication skills, and proficiency with Microsoft

Qualificações

• High school diploma or equivalent required; bachelor's degree preferred.
• 2+ years of experience in customer operations, sales administration, account management, project coordination, or related field.
• Strong critical thinking, analytical reasoning, and independent problem-solving skills.
• Demonstrated ability to coordinate multiple activities, manage timelines, and drive work through completion.
• Excellent organizational, communication, and cross-functional collaboration skills.
• Ability to identify process improvement opportunities and adapt to evolving business needs.
• Proficiency in Microsoft Office and enterprise business systems.

Responsabilidades

• Coordinate customer onboarding, account maintenance, and ongoing enablement activities throughout the customer lifecycle.
• Manage assigned requests and initiatives from intake through completion, ensuring accuracy, timely execution, and clear accountability.
• Track milestones, dependencies, and outstanding requirements while proactively addressing barriers to completion.
• Support strategic customer initiatives, account transitions, and operational readiness.
• Analyze customer needs, operational challenges, and process gaps to determine appropriate solutions.
• Exercise independent judgment to prioritize work, resolve issues, and elevate complex matters when necessary.
• Partner with Sales, Finance, Contracting, Pricing, Compliance, Operations, and other stakeholders to coordinate customer requirements.
• Facilitate effective communication via video, phone or email, stakeholder alignment, and timely follow-through.
• Maintain a customer-focused approach while balancing business priorities, operational standards, and compliance requirements.
• Identify opportunities to simplify processes, reduce manual intervention, and eliminate inefficiencies.
• Support workflow enhancements, automation, and continuous improvement initiatives.
• Maintain accurate documentation, operational records, and progress tracking.
• Consistently meet established service, quality, and performance expectations.

Conhecimentos

Critical thinking

Analytical reasoning

Independent problem-solving

Organizational skills

Cross-functional collaboration

Communication

Time management

Microsoft Office

Project coordination

Formação académica

High school diploma or equivalent

Bachelor's degree preferred

Ferramentas

SAP

SharePoint

Workflow management

Project tracking tools

Descrição da oferta de emprego

Evernorth Health Services, a division of The Cigna Group, is seeking a results-oriented professional to coordinate customer onboarding, lifecycle activities, and ongoing enablement across functions. You will manage requests from intake to completion, track milestones, and support strategic initiatives while ensuring accuracy and timely delivery.

Ideal candidates bring 2+ years in customer operations or related fields, strong analytical and communication skills, and proficiency with Microsoft