Customer Enablement Specialist – CuraScript SD

Cigna Health and Life Insurance Company; Florida; Hybrid; USD 55,000 - 85,000; Full time

Job summary

Cigna Health and Life Insurance Company is seeking a Customer Enablement Specialist to support onboarding, lifecycle management, and ongoing enablement initiatives. You will coordinate requests, manage milestones, and partner with Sales, Finance, Contracting, Pricing, and Compliance to ensure a seamless customer experience.

The role emphasizes critical thinking, problem solving, and proactive execution to drive efficiency, account maintenance, and customer growth while maintaining high standards

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• 2+ years in customer operations, sales administration, account management, project coordination, or related field.
• Strong critical thinking, analytical reasoning, and independent problem solving.
• Excellent organizational, communication, and cross-functional collaboration skills.
• Proficiency in Microsoft Office and enterprise business systems.

Responsibilities

• Coordinate customer onboarding, account maintenance, and enablement activities throughout the lifecycle.
• Track milestones, dependencies, and requirements; address barriers to completion.
• Collaborate with Sales, Finance, Contracting, Pricing, Compliance, Operations to align requirements.
• Identify process improvements and support workflow enhancements and automation.

Job description

The Customer Enablement Specialist plays a critical role in supporting the end-to-end customer lifecycle, from initial onboarding and operational readiness through ongoing account management, maintenance, and customer growth initiatives. This position requires strong critical thinking, problem-solving, and project coordination skills to navigate complex customer requirements, manage competing priorities, and drive requests through successful completion. Serving as a key liaison between Sales and cross-functional business partners, the specialist ensures a seamless customer experience while identifying opportunities to simplify processes, improve efficiency, and strengthen operational performance.

Key Responsibilities

Customer Lifecycle & Operational Coordination

Coordinate customer onboarding, account maintenance, and ongoing enablement activities throughout the customer lifecycle. Manage assigned requests and initiatives from intake through completion, ensuring accuracy, timely execution, and clear accountability. Track milestones, dependencies, and outstanding requirements while proactively addressing barriers to completion. Support strategic customer initiatives, account transitions, and operational readiness.

Critical Thinking & Problem-Solving

Analyze customer needs, operational challenges, and process gaps to determine appropriate solutions. Exercise independent judgment to prioritize work, resolve issues, and elevate complex matters when necessary. Anticipate potential risks, identify root causes, and recommend sustainable solutions that minimize customer impact.

Cross-Functional Collaboration & Customer Experience

Partner with Sales, Finance, Contracting, Pricing, Compliance, Operations, and other stakeholders to coordinate customer requirements. Facilitate effective communication via video, phone or email, stakeholder alignment, and timely follow-through. Maintain a customer-focused approach while balancing business priorities, operational standards, and compliance requirements.

Process Improvement & Operational Excellence

Identify opportunities to simplify processes, reduce manual intervention, and eliminate inefficiencies. Support workflow enhancements, automation, and continuous improvement initiatives. Maintain accurate documentation, operational records, and progress tracking. Consistently meet established service, quality, and performance expectations.

Qualifications

High school diploma or equivalent required; bachelor’s degree preferred. 2+ years of experience in customer operations, sales administration, account management, project coordination, or a related field. Strong critical thinking, analytical reasoning, and independent problem-solving skills. Demonstrated ability to coordinate multiple activities, manage timelines, and drive work through completion. Excellent organizational, communication, and cross-functional collaboration skills. Ability to identify process improvement opportunities and adapt to evolving business needs. Proficiency in Microsoft Office and enterprise business systems.

Preferred Qualifications

Experience in healthcare distribution, pharmaceutical operations, or a regulated business environment. Familiarity with SAP, SharePoint, workflow management, or project tracking tools. Experience supporting customer onboarding, operational transformation, or continuous improvement initiatives.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [e-mail] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco‑free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered in a manner consistent with all federal, state and local ordinances.

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.