Remote Healthcare Customer Support Specialist

Evernorth Health Services; United States; Hybrid; USD 24,000 - 26,000; Full time

Benefits offered by this job

Annual bonus plan

Health benefits package

Job summary

Evernorth Health Services, a division of The Cigna Group, invites applications for a Customer Service role within the Payer Solutions Operations team in the United States. The incumbent will handle precertification calls, document interactions, and manage inquiries from providers and health care professionals, contributing to call center metrics and service excellence.

The position emphasizes accuracy, time management, and strong communication, with a potential for working from home and

Qualifications

• 2-3 years experience in service operations environment, preferably call center.
• Knowledge of Medical Coding and Billing.
• Articulate, service oriented and accurate documentation process skills.
• Analytical, attention to detail and quality oriented.
• Strong organizational and time management skills.
• Strong written and verbal communication skills.
• Knowledge of MS applications.
• Problem solving skills.
• Ability to manage multiple tasks and work under pressure in a fast-paced environment.
• 40 WPM.

Responsibilities

• Handles incoming calls for precertification and status of providers in our network.
• Responsible for appropriate documentation of precertification calls.
• Responsible for handling incoming fax and mail inquiries for precertification or provider status.
• Handles web request and emails as required from internal and external contacts.
• Maintain appropriate audit results and call protocols to deliver service expectations to customers.
• Maintain appropriate phone states, quality of service and call protocols to deliver service expectations to customers.

Skills

Communication skills

Time management

Attention to detail

Problem solving

Multitasking

MS Office

Typing 40 WPM

Education

High School diploma or GED

Medical Coding and Billing knowledge

Job description

Evernorth Health Services, a division of The Cigna Group, invites applications for a Customer Service role within the Payer Solutions Operations team in the United States. The incumbent will handle precertification calls, document interactions, and manage inquiries from providers and health care professionals, contributing to call center metrics and service excellence.

The position emphasizes accuracy, time management, and strong communication, with a potential for working from home and