Customer Enablement Architect

Tudiptech Tudip Technologies Pvt Ltd; Northern (KY); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Tudip Technologies Pvt. Ltd is seeking a US-based Customer Enablement Architect to own the commercial success of our training and enablement portfolio across the Americas Business Units.

You will work with Sales, Field Engineering, Professional Services, and Scaled User Enablement to position the value of enablement solutions and drive tailored enterprise learning plans. Reporting to the Americas Customer and User Enablement Leader, you will develop roadmaps, diagnose skill gaps, and lead

Qualifications

• Proven track record of selling and implementing learning and enablement solutions for enterprise customers.
• Strong understanding of the Americas enterprise market and industry verticals.
• Experience in program management, enablement strategy, learning and development.
• Demonstrated ability to influence executives and secure buy-in for training as a business ROI.

Responsibilities

• Lead the end-to-end lifecycle of customer training programs from discovery to post-program analysis.
• Translate customer objectives into tailored enablement programs that drive transformation and ROI.
• Position training offerings as strategic investments with cross-functional teams (Sales, CS, Solutions).
• Measure adoption, renewal influence, and revenue impact with enablement metrics.
• Mentor peers and share best practices across the Learning & Enablement org.
• Collaborate with stakeholders to align learning solutions with technology transformations.

Skills

Enterprise sales

Program management

Enablement strategy

Learning and development

Executive stakeholder management

English fluency

Job description

Tudip Technologies Pvt. Ltd is a CMMI Level 5 extreme technology company. Careers at Tudip Technologies are not just jobs, but a promise of a bright and dynamic future. Tudip provides ample opportunities to grow within the company technically as well as a technocrat by promoting entrepreneurship. Tudip Technologies’ careers will enable you to help clients enhance and improve while you build your career. Tudip is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are a place which defines Integrity, Innovation, and Serenity. Tudip provides you a better platform that translates an individual into an experienced and immensely skilled professional through an ethical and vibrant business environment. We are here for effective client servicing, taking care of our employees’ needs, and creating a success story to remember.

The Customer Enablement team drives this mission forward by helping enterprise organizations develop the skills they need to accelerate technology adoption, business transformation, and measurable business outcomes.

As a Customer Enablement Architect, you will own the commercial success of the company’s training and enablement portfolio across the Americas Business Units.

Reporting to the Americas Customer and User Enablement Leader, we are looking for a US-based Customer Enablement Architect to work closely with cross-functional teams, including Sales, Field Engineering, Professional Services, and Scaled User Enablement, to position the value of training and enablement solutions, develop customized enterprise learning plans, and drive talent transformation with strategic accounts.

This is a highly visible, customer-facing role where your ability to connect learning solutions with business outcomes will directly influence customer retention, expansion, adoption, and revenue growth.

You will work closely with account executives, engagement managers, solution architects, and other stakeholders to position training and certification programs as strategic investments in each customer’s technology transformation journey. From diagnosing skill gaps to developing tailored enablement roadmaps, you will ensure customers have the knowledge, skills, and confidence needed to realize the full value of their technology investments.

The Impact You Will Have

• Drive the commercial success of the company’s learning and enablement offerings across enterprise accounts within the assigned Americas Business Unit.
• Partner with Sales and Customer Success teams to position learning and enablement as key drivers of customer adoption, renewal, and expansion.
• Translate customer business objectives into tailored enablement programs that accelerate transformation and deliver measurable ROI.
• Lead the end-to-end lifecycle of customer training programs—from discovery and needs assessment through solution design, execution, and post-program analysis.
• Conduct learning diagnostics to identify skill gaps, adoption challenges, and organizational barriers, using data to develop effective training strategies.
• Deliver high-quality blended learning experiences, including virtual, classroom, and on-demand programs, that achieve measurable customer outcomes.
• Track and report enablement success metrics, including adoption, customer engagement, renewal influence, and revenue impact.
• Mentor colleagues across the Learning & Enablement organization by sharing best practices and driving excellence in customer engagement.

What We Look For

We are looking for a Builder—someone who combines deep curiosity about the evolving technology, data, and AI landscape with a strong drive for execution.

You don’t simply deliver existing programs; you identify opportunities, uncover whitespace, and pilot innovative enablement strategies that challenge the status quo. You will transform vision into reality by understanding customer challenges and developing innovative ways to bridge the gap between technical capabilities and tangible business value.

Qualifications

• Proven track record of selling and implementing learning and enablement solutions for enterprise customers, ideally within thesoftware, cloud, data, AI, or technology sector.
• Strong understanding of theAmericas enterprise market, industry verticals, and cultural nuances that influence customer engagement and training adoption.
• Strong background inprogram management, enablement strategy, learning and development, and enterprise training design.
• Demonstrated ability to influence executive stakeholders and secure buy-in for training and enablement as critical components of digital transformation and business ROI.
• Excellent communication, relationship-building, stakeholder management, and consultative sales skills.
• Fluency in English with the ability to communicate effectively with executive and technical audiences.
• Results-driven mindset with the ability to balance customer satisfaction, business outcomes, and revenue objectives.
• Demonstrated ability to learn new technologies quickly and apply creative solutions to territory-specific customer challenges.
• Proven ability to identify regional whitespace and develop scalable enablement frameworks that can influence and benefit the broader organization.