Customer Enablement & Field Training Lead

Bedrock Robotics Inc.; San Francisco (CA); On-site; USD 130,000 - 170,000; Full time

Job summary

Bedrock Robotics is hiring for a senior Customer Experience and Enablement Lead to design onboarding and training programs that prepare partners for autonomous deployments on job sites. You’ll craft materials, guide field teams, and build scalable pathways to certification, while turning partner feedback into improved enablement resources.

You’ll collaborate with Commercial, Product, and Ops to shape Bedrock University and advisory boards, driving practical learning and community engagement

Qualifications

• 8+ years in customer enablement, education, or equivalent.
• Strategic, hands-on program builder connecting partner needs to realities.
• Strong writing and clear communication for diverse audiences.
• Ability to foster community and facilitate exchanges among customers and experts.
• Learn unfamiliar subjects quickly with input from technical and safety experts.
• Proven project leadership and operational discipline.
• Collaborative, low-ego working style and field respect.
• Experience building learning pathways, certifications, or advisory boards is a plus.

Responsibilities

• Design the customer-facing onboarding experience alongside our Commercial team, ensuring customer leaders and field crews understand what to expect from day one.
• Own the communications, materials, collateral, and content that support onboarding, deployments, crew training, and ongoing enablement.
• Equip Bedrock’s field teams to deliver consistent onboarding and training through clear facilitator guidance, reusable materials, and practical tools.
• Write and develop training resources, guides, presentations, and other materials with input from technical and safety experts, field operations teams, and creative partners.
• Build programs that strengthen crew confidence and readiness, making our technology approachable, practical, and relevant to day-to-day jobsite responsibilities.
• Support the strategy and roadmap for Bedrock University, developing practical training resources and workshops into structured learning pathways, skills assessments, and eventual certification.
• Own the community and program mechanics of customer and field advisory boards, including member engagement, communications, meeting cadence, participation, and follow-through
• Partner with Commercial, Product, and Ops to ensure the right insights are collected through advisory board experiences to inform technical roadmap and future GTM motions
• Develop ongoing opportunities such as webinars for customer leaders and field crews to exchange ideas, share practical experiences, and learn from one another.
• Establish workflows and measures that help Bedrock understand crew readiness, training effectiveness, partner participation, and the quality of field feedback.
• Travel regularly to customers, active jobsites, training activities, and advisory-board gatherings to build relationships and keep programs grounded in field realities.

Skills

Customer enablement

Program design

Technical writing

Community building

Project leadership

Stakeholder management

Training delivery

Field operations awareness

Job description

Bedrock Robotics is hiring for a senior Customer Experience and Enablement Lead to design onboarding and training programs that prepare partners for autonomous deployments on job sites. You’ll craft materials, guide field teams, and build scalable pathways to certification, while turning partner feedback into improved enablement resources.

You’ll collaborate with Commercial, Product, and Ops to shape Bedrock University and advisory boards, driving practical learning and community engagement