Customer Education Program Specialist

Horizontal Talent; Plymouth (MN); On-site; USD 30,000 - 40,000; Full time

Job summary

Horizontal Talent is seeking an organized event coordinator with strong project management and communication skills to support internal and external meetings, events, and presentations. You will partner across teams to ensure seamless experiences, manage registrations, vendor coordination, and post-event analytics, while helping build robust systems and compliant processes.

The role welcomes collaboration across departments, with opportunities to develop digital tools and scalable workflows in a

Qualifications

• Bachelor's degree required.
• Strong organization and project management skills.
• Experience with CRM tools and attendee management.
• Ability to work with cross-functional teams.
• Excellent communication skills.

Responsibilities

• Plan and support internal and external meetings, events, and presentations from start to finish.
• Coordinate logistics across stakeholders, vendors, and cross-functional partners to help ensure successful program execution.
• Support venue sourcing and event setup to align meeting space and requirements with program needs.
• Manage registration, attendee communications, physician contracting, and related event coordination tasks.
• Track post-event activities, including invoice processing, internal chargebacks, financial summaries, and attendee feedback.
• Help maintain accurate reporting, compliance tracking, and program metrics to support continuous improvement.
• Assist with building and improving systems, databases, and CRM-based tracking tools.
• Partner with Legal, Compliance, and other internal teams to help ensure event activities follow company policies and regulatory requirements.
• Review business needs and help develop practical processes that support evolving team goals.

Skills

Bachelor's degree

Project management

Organizational skills

Communication

CRM tools

Excel

PowerPoint

Cross-functional

Problem solving

Education

Bachelor's degree

Tools

CRM systems

Databases

Job description

Bring your event coordination, project management, and systems-thinking skills to a fast-paced role supporting high-impact customer education programs. This opportunity is ideal for someone who enjoys building structure, partnering across teams, and helping create seamless experiences for internal and external stakeholders.

Responsibilities

• Plan and support internal and external meetings, events, and presentations from start to finish
• Coordinate logistics across stakeholders, vendors, and cross-functional partners to help ensure successful program execution
• Support venue sourcing and event setup to align meeting space and requirements with program needs
• Manage registration, attendee communications, physician contracting, and related event coordination tasks
• Track post-event activities, including invoice processing, internal chargebacks, financial summaries, and attendee feedback
• Help maintain accurate reporting, compliance tracking, and program metrics to support continuous improvement
• Assist with building and improving systems, databases, and CRM-based tracking tools
• Partner with Legal, Compliance, and other internal teams to help ensure event activities follow company policies and regulatory requirements
• Review business needs and help develop practical processes that support evolving team goals

Skills

• Bachelor’s degree required
• Strong organization and project management skills
• Ability to adapt quickly and approach new challenges with a problem-solving mindset
• Clear and effective communication skills
• Experience managing high-profile audiences, attendees, or stakeholders
• Experience working with CRM tools and databases
• Basic proficiency with Excel, PowerPoint, and other Microsoft Office tools
• Ability to collaborate across departments and build positive working relationships
• Comfort working in an environment where processes may be new, evolving, or still being developed

Preferred Skills

• Experience supporting healthcare, clinical, or corporate events
• Familiarity with compliance-related processes and event approvals
• Experience helping create or improve workflows, standards, or operating procedures
• Strong attention to detail when handling logistics, reporting, and documentation
• Ability to work independently while remaining collaborative and responsive to team needs
• Interest in developing digital tools and solutions that improve efficiency

Horizontal is committed to creating an inclusive and welcoming workplace where every person is valued, respected, and supported. We believe diverse perspectives strengthen our teams, improve our work, and help us build better outcomes for everyone.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.

Applications will be accepted for 4 weeks. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. The pay range for this role is $22 - $29 per hour based on qualifications and experience.