Customer Education Manager

ProfitSolv Corporation; West Palm Beach (FL); Teletrabalho; USD 85 000 - 115 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance-based compensation

401(k) with company match

Health, dental, and vision insurance

Paid time off and holidays

Fully remote in US

Resumo da oferta

ProfitSolv is hiring a Customer Education Manager to help customers extract value from our SaaS products from day one. You will build onboarding guides, webinars, videos, and knowledge base articles, and run training sessions and certifications.

You'll partner with Customer Success, Product, Support, and Marketing to identify training needs, measure engagement, and ensure consistent, high-quality education across product lines in a fully remote US-based role.

Qualificações

• 3+ years in customer education or SaaS enablement.
• Strong presentation and written communication skills.
• Experience creating customer-facing docs/content.

Responsabilidades

• Build and maintain onboarding content and training resources.
• Lead training sessions, onboarding workshops, and webinars.
• Manage LMS and learning programs.
• Collaborate with CS, Product, Support, and Marketing to identify training needs.
• Track engagement and feedback to improve materials.

Conhecimentos

Customer education

Customer success

Onboarding

Training

Formação académica

Bachelor's degree

Ferramentas

LMS systems

Webinar platforms

Support tools

Descrição da oferta de emprego

Join a company that’s quietly powering thousands of businessesBehind every thriving law firm, accounting practice, and healthcare provider is software doing the heavy lifting, and there's a good chance it's ours. ProfitSolv is a fast-growing SaaS company delivering billing, payments, and practice management solutions to the professionals who keep our communities running. Our products are trusted by tens of thousands of firms, and our team is the reason why. We're a company of builders and problem-solvers: around 300 people who care about the craft, back each other up, and celebrate the wins together (sometimes at very nice destinations, so ask us about Presidents Club). If you want your work to be visible, valued, and genuinely fun, you'll fit right in.We're hiring a Customer Education Manager to help us grow, and to grow with us.The role: As our Customer Education Manager, you'll help customers get real value from our products from day one by building the training, onboarding resources, and learning experiences that drive adoption, satisfaction, and long-term success.• Build and maintain customer education content, including onboarding guides, webinars, video tutorials, knowledge base articles, and self-service resources• Lead customer training sessions, onboarding workshops, product demos, and educational webinars• Help run customer learning and certification programs, including administering our LMS and customer education platforms• Partner with Customer Success, Product, Support, and Marketing to spot training needs and turn product updates into clear, user-friendly content• Track engagement, training participation, and customer feedback to sharpen materials and drive adoption across multiple product lines• Keep customer-facing education consistent and on-standard, and help customers with training-related questions and requestYou'll handle confidential information with care, following established security policies and procedures.What makes you a great fit• 3+ years of experience in customer education, customer success, onboarding, training, enablement, or a SaaS support environment• Strong presentation, facilitation, and written and verbal communication skills• Experience creating educational content and customer-facing documentation• Hands-on experience with webinar platforms, LMS systems, and customer support tools• Highly organized and detail-oriented, able to juggle multiple priorities, adapt quickly, and work cross-functionally with internal teams and customers• Bachelor's degree or equivalent experience preferredBonus if you have:• SaaS industry experience• Experience with Salesforce, ChurnZero, Gainsight, or similar platforms• Knowledge of adult learning principles or instructional design• Video creation or content development experienceWhat we offer:• Performance-based compensation: your results are recognized and rewarded• 401(k) with company match• Comprehensive health, dental, and vision coverage, including HSA and FSA options• Generous paid time off and paid holidays• Fully remote work (US-based)• A collaborative, high-trust team of smart, curious, hardworking peopleAbout ProfitSolv:ProfitSolv is the SaaS company behind the tools that thousands of law firms, accounting practices, and healthcare providers rely on every day: billing, payments, and practice management software that helps professionals get paid faster and run smarter businesses. We're growing quickly, and we've built a culture to match: smart and curious people, real ownership of your work, leadership that listens, and wins that get celebrated properly. We're fully remote across the US, seriously invested in our people, and just getting started.Physical requirements: This role involves prolonged periods of sitting at a desk and working on a computer and the ability to lift up to 15 pounds at times. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.Our commitment to you: At ProfitSolv, we are committed to being a diverse and inclusive workplace as an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. We embrace a diverse group of backgrounds and experiences to connect with clients, solve problems, and innovate.Work location: Remote, U.S. only.