Customer-Driven Teller — Grow in Banking & Service

PNC Financial Services Group, Inc.; Kingman (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage (HSA)

Dental and vision

401(k) with match

Life insurance

Paid holidays & PTO

Disability protection

Job summary

PNC Financial Services Group, Inc. in Kingman, AZ is seeking a full-time Teller to deliver a premier customer experience, educate clients on banking options, and process daily interactions. The role emphasizes identifying opportunities, leveraging technology, and referring to branch staff as needed.

No degree is required, with Spanish speaking preferred. The position offers in-office work with a comprehensive benefits package and a focus on risk management and customer satisfaction.

Qualifications

• No university degree required; open to candidates with varied educational backgrounds.
• Strong customer service and banking product knowledge are preferred.
• Spanish speaking abilities are a plus.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Processes a variety of customer interactions.
• Educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits.
• Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Skills

Customer service

Banking knowledge

Identifying opportunities

Digital awareness

Effective communications

Fraud detection

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Kingman, AZ is seeking a full-time Teller to deliver a premier customer experience, educate clients on banking options, and process daily interactions. The role emphasizes identifying opportunities, leveraging technology, and referring to branch staff as needed.

No degree is required, with Spanish speaking preferred. The position offers in-office work with a comprehensive benefits package and a focus on risk management and customer satisfaction.