Customer-Driven Sales Support Specialist

FERGUSON; Lynn (MA); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Life insurance

Paid parental leave

Employee discounts

Community involvement opportunities

Job summary

Ferguson is seeking a hands-on Sales Support Representative in Lynn, MA to assist Sales associates, prepare quotes, and process sales orders. You will coordinate deliveries and respond to customer inquiries, helping customers find the best plumbing, HVAC, or trades products. Strong communication and CRM skills are key to success.

The role emphasizes fast-paced service, relationship building, and upselling opportunities as part of a supportive team in a retail/wholesale environment.

Qualifications

• 1-3 years of sales and/or customer service experience is preferred.
• Experience in plumbing, HVAC, or other trades is a plus
• Exhibit strong skills for sales, including the ability to upsell.
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
• Ability to react well in a fast-paced environment & follow through on commitments.
• Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
• General digital literacy including Microsoft Office.
• Ability to quickly learn product knowledge and processes.

Responsibilities

• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Ability to effectively use customer relationship management (CRM) system and phone system.

Skills

Sales

Customer service

CRM

Microsoft Office

Tools

CRM system

Phone system

Job description

Ferguson is seeking a hands-on Sales Support Representative in Lynn, MA to assist Sales associates, prepare quotes, and process sales orders. You will coordinate deliveries and respond to customer inquiries, helping customers find the best plumbing, HVAC, or trades products. Strong communication and CRM skills are key to success.

The role emphasizes fast-paced service, relationship building, and upselling opportunities as part of a supportive team in a retail/wholesale environment.