Sales Support Representative

Ferguson; Coeur d'Alene (ID); On-site; USD 23,419 - 38,572; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid leave

Job summary

Ferguson is seeking a customer-focused Sales Support Representative in Idaho to assist sales teams by guiding customers to the best products and solutions. You will issue timely quotations, manage accurate sales orders, and coordinate deliveries, while resolving customer concerns with strong communication.

The role relies on CRM and phone systems, a fast-paced environment, and a team‑oriented mindset to build lasting customer relationships.

Qualifications

• 1–3 years of sales or customer service experience.
• Experience in plumbing, HVAC, or related trade is a plus.
• Strong sales skills including upselling.
• Ability to respond quickly to customer needs and make timely decisions.
• Thrives in a fast-paced environment and follows through on commitments.
• Customer-service oriented with relationship-building mindset.
• General digital literacy including Microsoft Office.
• Quick learner of product knowledge and internal processes.

Responsibilities

• Collaborate with sales associates to assess customer needs and recommend suitable products.
• Provide personalized customer service by issuing timely quotations and managing accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Handle sales calls, provide general information, and resolve customer concerns.
• Use the CRM system and phone system effectively.

Skills

Sales experience

Customer service

Upselling

CRM

Microsoft Office

Fast learner

Communication skills

Tools

CRM software

Phone system

Job description

Sales Support Representative

We are looking for a customer‑focused individual who is hands‑on and ready to grow a career in the building materials industry. The role involves supporting sales associates by helping customers find the best products and solutions.

Responsibilities

• Collaborate with sales associates to assess customer needs and recommend suitable products.
• Provide personalized customer service by issuing timely quotations and managing accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Handle sales calls, provide general information, and resolve customer concerns.
• Use the customer relationship management (CRM) system and phone system effectively.

Qualifications

• 1-3 years of sales and/or customer service experience preferred.
• Experience in plumbing, HVAC, or a related trade is a plus.
• Strong sales skills, including the ability to upsell.
• Track record of responding quickly to customer needs and making timely decisions.
• Ability to thrive in a fast‑paced environment and follow through on commitments.
• Highly motivated, customer service oriented, and relationship‑building mindset.
• General digital literacy including Microsoft Office.
• Quick learner of product knowledge and internal processes.

Pay Range

Hourly: $17.77 – $28.42. This role is bonus or incentive plan eligible.

Benefits and Additional Information

Ferguson offers a comprehensive benefits package that includes health, dental, vision, paid leave, life insurance, and a 401(k) with company match. Additional benefits may include mental health coverage, gender‑affirming care, paid parental leave, associate discounts, community involvement opportunities, and more.

Equal Employment Opportunity and Reasonable Accommodation Information

Ferguson complies with all wage regulations and is an equal opportunity employer. The company is a government contractor that follows the requirements of 41 CFR 60‑300.5(a) and 41 CFR 60‑741.5(A), protecting qualified veterans and individuals with disabilities. Ferguson Enterprises, LLC is an equal employment employer (F/M/Disability/Vet/Sexual Orientation/Gender Identity).