Customer-Driven Food Service Specialist

H.E.B.; Boerne (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

H-E-B in Boerne, Texas is seeking a Food Service Representative to maintain a well-stocked, inviting department and provide superior customer service. You will prepare, package, and merchandise fresh products daily while ensuring all food safety and sanitation standards are met.

You will handle customer questions, take orders, and use product knowledge to suggest items, while supporting bakery, deli, and prepared foods sections with teamwork and efficiency.

Qualifications

• Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine) - Required
• Strong customer service skills - Required
• Communication and interpersonal skills - Required
• Reading and writing skills - Required
• Planning and organizing skills - Required
• Ability to work in a fast-paced environment - Required
• HS Diploma or GED or equivalent - Required
• Completion of Company Orientation - Required
• Food safety and sanitation training - upon hire - Required

Responsibilities

• Provides superior customer service
• Takes orders from customers by telephone or in person
• Answers customer questions regarding products; assists them with selections
• Prepares, packages, and merchandises fresh product effectively
• Slices, packages, labels, rotates, and culls products for poor quality
• Assists in technical areas as needed (e.g., basic set-up and clean-up processes)
• Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales
• Cleans and sanitizes display cases
• Operates / maintains equipment properly
• Complies with H-E-B food safety and sanitation standards
• Complies with department / Store operating procedures
• Records production and shrink to aid in production planning
• Assists in technical areas as needed (e.g., baking, frying, and decorating)
• Culls bakery products for poor quality, expiration dates
• Takes care of service counter Customers
• Uses ordering system applications
• Uses Fresh Production Planner
• Performs inventory management processes (MSI, PAW) as required
• If applicable, ensures catering orders are prepared and ready in time for Customer pickup
• Performs all sanitation and maintenance tasks for Deli slicers
• Serves / packages products at customer's request
• Educates customers on preparation / reheating instructions of prepared foods
• Prepackages condiments (sauces, dressings) for prepared food items
• Cuts, slices, dices, chops, food in preparation for chef

Skills

Knowledge of computer systems

Customer service

Communication & interpersonal skills

Reading & writing skills

Planning & organizing

Fast-paced environment

Education

HS Diploma or GED

Job description

H-E-B in Boerne, Texas is seeking a Food Service Representative to maintain a well-stocked, inviting department and provide superior customer service. You will prepare, package, and merchandise fresh products daily while ensuring all food safety and sanitation standards are met.

You will handle customer questions, take orders, and use product knowledge to suggest items, while supporting bakery, deli, and prepared foods sections with teamwork and efficiency.