Customer-Driven Consumer Loan Assistant

Eagle Bancorp, Inc.; Fairland (MD); On-site; USD 30,940 - 44,510; Full time

Benefits offered by this job

Healthcare premium sharing

401(k) matching up to 4%

Maternity and parental leaves

Job summary

EagleBank in Maryland seeks a Customer-Facing Consumer Loan Assistant to deliver high-quality service to clients and collaborate with internal teams. You will communicate clearly in writing and speech while applying a solid understanding of bank products and lending basics.

The role requires attention to compliance, accurate processing of routine tasks, and effective use of MS Office tools like Excel, Encompass, and Outlook. Join a values-driven bank that prioritizes relationships and growth.

Qualifications

• H.S. Diploma or GED or equivalent.
• 2 years experience in consumer lending.
• Knowledge of consumer lending regulations and compliance.
• Experience with lending and banking systems.
• Strong communication, interpersonal, and organizational skills.
• Proficient in MS Office, Excel, Encompass and Outlook.

Responsibilities

• Provide quality service to clients via written and verbal communication.
• Resolve service issues and refer complex requests to appropriate colleagues.
• Comply with policies, procedures, rules and regulations and complete training.
• Assist with consumer lending processes and product knowledge.

Skills

Communication

Interpersonal skills

Organization

Education

H.S. Diploma or GED

Tools

Excel

Encompass

Outlook

Job description

EagleBank in Maryland seeks a Customer-Facing Consumer Loan Assistant to deliver high-quality service to clients and collaborate with internal teams. You will communicate clearly in writing and speech while applying a solid understanding of bank products and lending basics.

The role requires attention to compliance, accurate processing of routine tasks, and effective use of MS Office tools like Excel, Encompass, and Outlook. Join a values-driven bank that prioritizes relationships and growth.