Relationship-Driven Banking Support Specialist

Eagle Bancorp, Inc.

Bethesda (MD)

On-site

USD 48,000 - 69,000

Full time

14 days+

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Job summary

EagleBank in Bethesda, MD is seeking a Customer Service Representative to provide quality service to clients through face-to-face interaction. This on-site role focuses on processing teller transactions, balancing cash, and identifying client banking needs to cross-sell services.

The position requires 1 year cash handling, 2 years platform/teller/account experience, and knowledge of banking regulations. EagleBank offers an engaging, on-site workplace with opportunities for growth.

Qualifications

High School Diploma or equivalent.
1 year cash handling experience.
2 years platform/opening/servicing/closing accounts at EagleBank.
Knowledge of Platform and Teller system.
Professional demeanor with internal and external customers.
Knowledge of deposit products and services.
Knowledge of banking regulations, policies, and procedures.
Basic knowledge of MS Office.

Responsibilities

Establishes, retains and deepens relationships with clients; provides quality service to internal and external clients through effective and professional written and verbal communication.
Processes teller transactions and balances cash accurately and efficiently.
Resolves basic service issues and refers complex requests to colleagues.
Acts as main point of contact for client problem resolution; ensures policy compliance.