Banking Client Relations Specialist

Eagle Bancorp, Inc.; Tysons, Northern (VA, KY); Hybrid; USD 28,000 - 39,000; Full time

Job summary

EagleBank is seeking a Customer Service Representative for an on-site role in the DMV region. You will establish and deepen client relationships, handle teller transactions, and promote bank products while delivering high-quality service to clients.

The position requires cash handling experience, knowledge of platform/teller systems, and strong compliance with banking regulations. Join a values-driven team focused on relationships and community banking.

Qualifications

• High School Diploma or equivalent.
• 1 year cash handling.
• 2 years Platform/Opening/Servicing/Closing Accounts or equivalent internal EagleBank branch banking.
• Knowledge of Platform and Teller system.
• Exhibits professionalism with internal and external customers.
• Knowledge of deposit products and services.
• Knowledge of banking regulations, policies, and procedures.
• Basic knowledge of MS Office products.

Responsibilities

• Establishes, retains and deepens relationships with new and existing clients.
• Provides quality service to internal and external clients through effective and professional written and verbal communication.
• Processes teller transactions and balances cash accurately and efficiently.
• Resolves basic service issues by maintaining a developed working knowledge of basic bank products and services while referring more complex requests to appropriate colleagues or departments.
• Possesses strong knowledge of the platform and teller systems.
• Proactively and reactively contacts clients to identify additional banking needs to strengthen client relationships and meet cross-sell goals.
• Serves as main point of contact for client problem resolution.
• Complies with policies, procedures, rules and regulations, and completes training requirements as warranted for the position.

Skills

Cash handling

Customer service

Professionalism

MS Office

Education

High School Diploma or equivalent

Tools

Platform system

Teller system

Job description

EagleBank is seeking a Customer Service Representative for an on-site role in the DMV region. You will establish and deepen client relationships, handle teller transactions, and promote bank products while delivering high-quality service to clients.

The position requires cash handling experience, knowledge of platform/teller systems, and strong compliance with banking regulations. Join a values-driven team focused on relationships and community banking.