Customer-Driven Auto Service Advisor

Peter-Boulware-Toyota-1; Tallahassee (FL); On-site; USD 48,000 - 56,000; Full time

Benefits offered by this job

Health benefits

Retirement plans

Company-paid life insurance

Job summary

Peter Boulware Toyota in Tallahassee, FL is seeking a Service Advisor to be the first point of contact for customers bringing their vehicles in for service. You will listen to concerns, assess needs, and communicate with the service team to ensure timely repairs.

Responsibilities include greeting customers, providing accurate estimates and timelines, communicating required services, scheduling appointments, and following up to maintain high customer satisfaction.

Qualifications

• Previous experience in automotive service or customer service preferred.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment.
• Knowledge of automotive systems and repairs.

Responsibilities

• Greet customers and assess their service needs.
• Listen to concerns, assess vehicle needs, and relay information to the service team.
• Provide accurate estimates and repair timelines.
• Communicate necessary repairs and services to customers.
• Schedule appointments and follow up with customers.
• Maintain excellent customer service and satisfaction.

Skills

Customer service

Communication

Problem solving

Fast-paced environment

Job description

Peter Boulware Toyota in Tallahassee, FL is seeking a Service Advisor to be the first point of contact for customers bringing their vehicles in for service. You will listen to concerns, assess needs, and communicate with the service team to ensure timely repairs.

Responsibilities include greeting customers, providing accurate estimates and timelines, communicating required services, scheduling appointments, and following up to maintain high customer satisfaction.