Customer Design Technician

W3R Consulting; Elkhart (IN); On-site; USD 40,000 - 65,000; Full time

Job summary

W3R Consulting in Indiana is seeking a Customer Design Technician to support electrical distribution projects and customer service requests. You will prepare work orders, read schematic drawings, coordinate service installations and upgrades, and maintain accurate project records.

You will work with residential, commercial, and industrial customers, use Excel, Outlook, GIS, CAD, and other utility design tools, and ensure compliance with safety standards and electrical codes.

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year of utility industry experience.
• Ability to read and understand schematic drawings.
• Proficient in Microsoft Excel and Outlook.
• Valid driver's license.

Responsibilities

• Design and coordinate electrical distribution improvements, including pole replacements, service upgrades, and facility relocations.
• Work with residential, commercial, and industrial customers to understand service requirements.
• Prepare work orders, maintain records, and perform data entry.
• Assist with obtaining right-of-way permissions and easements.
• Read and interpret electrical schematic drawings.
• Use Microsoft Excel, Outlook, GIS, CAD, and other utility design applications.
• Follow utility standards, safety procedures, OSHA requirements, and applicable electrical codes.
• Support storm damage assessments and restoration activities as needed.

Skills

Customer service

Data entry

Schematic reading

Communication

Organization

Problem solving

Education

High School Diploma

Associate degree

Tools

Microsoft Excel

Microsoft Outlook

GIS

CAD

Job description

Client is seeking a Customer Design Technician to support electrical distribution projects and customer service requests. This role involves preparing work orders, reading schematic drawings, coordinating service installations and upgrades, supporting utility system improvements, and maintaining accurate project records.

Key Responsibilities:

• Design and coordinate electrical distribution improvements, including pole replacements, service upgrades, and facility relocations.
• Work with residential, commercial, and industrial customers to understand service requirements.
• Prepare work orders, maintain records, and perform data entry.
• Assist with obtaining right-of-way permissions and easements.
• Read and interpret electrical schematic drawings.
• Use Microsoft Excel, Outlook, GIS, CAD, and other utility design applications.
• Follow utility standards, safety procedures, OSHA requirements, and applicable electrical codes.
• Support storm damage assessments and restoration activities as needed.

Required Qualifications:

• High School Diploma or equivalent.
• Minimum 1 year of utility industry experience.
• Ability to read and understand schematic drawings.
• Comfortable with customer service, data entry, and documentation.
• Proficiency in Microsoft Excel and Outlook.
• Valid driver's license.
• Strong communication, organization, and problem-solving skills.

Nice to Have:

• Associate degree or technical education in Electrical, Electronics, Civil, or Mechanical Engineering Technology.
• Previous utility design or electrical distribution experience.