Customer Design Technician

hive + co; Elkhart (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Hive + Co. in Elkhart, IN is hiring a Customer Design Technician to prepare orders and determine necessary facilities to meet customer needs, including capacity improvements and relocations.

You will collaborate with the Project Design Group and interact with residential, commercial and industrial customers. Responsibilities include obtaining easements, supporting storm restoration, applying standards (NESC, OSHA) and learning design software such as GIS mapping, CAD and PDS, while following

Qualifications

• Minimum high school diploma or equivalent plus 2 years of utility industry work experience or an Associate’s Degree in Electrical/Electronic/Civil/Mechanical Engineering Technology or related fields.
• Must have a valid driver’s license.
• Willingness to convert or relocate as needed.

Responsibilities

• Contact the Project Design Group for advice on system improvements needed to serve new loads and other issues.
• Obtain simple easements for projects and consult with the Right of Way Agent for complex easements.
• Participate in storm restoration work and travel as required within or outside Indiana.
• Learn and understand client standards, codes, tariffs and safety rules and procedures.
• Learn and become proficient in listed software and Microsoft applications.

Skills

Leadership & Guidance

Planning & Organization

Problem Solving & Initiative

Communication & Interpersonal Skills

Decision Making & Business Awareness

Education

High school diploma or equivalent+2 years utility experience

Associate’s Degree in Electrical/Electronic/Civil/Mechanical Engineering Technology

Tools

Microsoft Outlook

Distribution Design Studio

Electric Office

GIS mapping system

PDS

EEMS

TLM

STORMS

OPS

JERI

CAD

Job description

Contract opening in Elkhart, IN for a Customer Design Technician.Customer Design Technicians are responsible for preparing required orders, obtaining right of way, etc. to implement recommended system improvements, such as capacity improvements, pole replacements, recloser reconditioning, etc.

Technicians establish service for and interact with residential/commercial/industrial customers and collaborate to determine customer needs with respect to new services, service upgrades, and facility relocations, among others. Once customer's needs are determined, the technicians design facilities required to meet the customer's needs while determining what, if any, costs are to be passed onto the customer and bill accordingly.

What you will do:

• Contacting the Project Design Group for advice on system improvements needed to serve new loads and other issues as needed.
• Obtaining simple easements for projects and consulting with the appropriate Right of Way Agent to obtain more complex easements.
• Participating in storm restoration work, specifically assessment of storm damage (once adequate field experience has been gained). This may require travel within and outside of the State of Indiana.
• Learning and understanding client Distribution Standards, NESC Codes, OSHA Rules, client Accounting Practices, CIAC Rules, client Tariffs and Safety Rules and Procedures.
• Learning and becoming proficient in the use of: Microsoft Outlook, Distribution Design Studio, Electric Office,GIS mapping system, PDS, EEMS, TLM, STORMS, OPS, JERI, CAD and other Microsoft applications
  

ESSENTIAL JOB FUNCTIONS:

• Leadership & Guidance: Performs work activities as assigned and coached by higher level employees. Demonstrates ability to work with others in supplying information and seeking assistance as necessary.
• Planning & Organization Ability: Plans work in accordance with client standard planning practices. Prioritizes routine work to meet the demands of the company. Maintains accurate records.
• Problem Solving & Initiative: Applies technical knowledge and experience in resolving problems encountered in assigned work. Uses initiative in looking for opportunities to improve the process and increase job knowledge/technical skills. Seeks out, compiles, analyzes, and interprets information necessary to perform work activities and solve problems.
• Communication & Interpersonal Skills: Communicates effectively, both orally and in writing with internal and external customers. Assists in the preparation of technical reports and papers. Demonstrates the ability to be a team player. Relates to people in an open, friendly, and sincere manner.
• Decision Making & Business Awareness: Develops decision-making skills based on sound judgment and job knowledge. Develops an understanding of the roles and responsibilities of the local organizational unit.

Minimum Requirements:

• Minimum high school diploma or equivalent plus 2 years or related utility industry work experience; or an Associate's Degree in Electrical/Electronic/Civil/ Mechanical Engineering Technology or related fields.
• Possible conversion
• Must have a valid driver's license.

Reference:1067877

Worried that you don't meet every single requirement listed in the job ad? Studies have shown that individuals from marginalized groups are less likely to apply to jobs unless they meet every single qualification. Hive + Co. is dedicated to building a diverse, inclusive and representative workplace, so if you're excited about this role, but worried that you don't meet every requirement, we encourage you to apply anyways. We'd love to get to know you.