Customer Deployment Manager

present of AI; New York (NY); On-site; USD 110,000 - 140,000; Full time

Job summary

Endra in New York City seeks a Mid-level Customer & Solutions professional to lead software rollouts at large engineering consultancies after signing, coordinating onboarding plans, milestones and stakeholder alignment across multiple offices and hundreds of engineers.

You will bring 3-5 years of client-facing experience in customer success, implementation or consulting, plus a track record guiding large organizations through technology change.

Qualifications

• 3–5 years of client-facing work in customer success, implementation or consulting.
• Experience guiding large organizations through technology change.
• Structured, calm under moving parts with strong communication.

Responsibilities

• Own the rollout of software at large engineering consultancies after contract is signed.
• Lead onboarding plans and set milestones with stakeholders across multiple offices.
• Build stakeholder alignment across offices and hundreds of engineers.
• Demonstrate commercial judgment and track adoption metrics.

Skills

Client facing

Change management

Clear communication

Commercial judgement

Project coordination

Job description

Customer & Solutions · New York City · FullTime · Mid level

This role owns the rollout of software at large engineering consultancies after they sign, leading onboarding plans, milestones and stakeholder buy in across many offices and hundreds of engineers. A strong candidate brings three to five years of client facing work in customer success, implementation or consulting, plus a record of guiding big organizations through technology change. Structure, calm under many moving parts, commercial judgment and clear communication matter more than MEP knowledge, which product specialists supply.

How it fits the AI era

The product automates repetitive drafting and modeling work in building design, so the deployment job is largely about helping experienced engineers trust and adopt that automation on live projects. The human side stays central: reading a skeptical team, aligning leadership and IT, and showing value in business terms. AI shifts the work toward change management and proof of results rather than hands on technical setup.

How it builds AI experience

Working here builds familiarity with AI generated MEP models and drawings and with how engineering firms fold such tools into their workflows. A candidate can prepare by learning how design and BIM teams operate and by practicing adoption tracking and success metrics on software rollouts. Experience turning early users into internal champions and feeding field insight back to product teams would translate directly.

Worth showing

• Enterprise software rollout leadership
• Change management track record
• Stakeholder alignment across offices
• Adoption and account health metrics
• Commercial and business case sense

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Endra

Automated building engineering platform using artificial intelligence to generate coordinated mechanical, electrical, and plumbing models and drawings