Customer Demand Planner – Automotive OEM Accounts

rebo; Sparta (TN); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Tuition reimbursement

Inclusive environment

Flexible schedule

401k matching

Employee discounts

Job summary

Rebo is seeking a Customer Demand Planner for Automotive OEM Accounts in Sparta, TN. You’ll build relationships with customers, translate forecasts into production and shipping plans, and manage deliveries and ERP activities to meet commitments.

You’ll collaborate across production, quality, logistics, and management to resolve issues, monitor inventory, and support IATF 16949 compliance. 3+ years in automotive manufacturing is preferred; high school diploma required.

Qualifications

• 3+ years in a manufacturing customer service environment.
• Automotive manufacturing experience preferred.
• Familiar with EDI, inventory control, and logistics.
• Strong interpersonal and communication skills.
• High school diploma or GED required.

Responsibilities

• Build and maintain relationships with customers as the primary contact for inquiries, delivery issues, and concerns.
• Communicate forecasts and changes to ensure timely information flow.
• Address late deliveries, logistics issues, and performance concerns.
• Translate monthly forecasts and orders into production and shipping plans.
• Prepare and execute delivery plans, including ASN and invoicing accuracy.
• Coordinate shipment methods and carrier details with shipping teams.
• Manage ERP activities including order entry, customer profiles, pricing, and delivery planning.
• Collaborate with internal teams to resolve delivery, inventory, and logistics issues.
• Monitor inventory levels across plants and warehouses; support quality/compliance initiatives.

Education

High school diploma or GED

Tools

Plex

The Manufacturing Cloud

Job description

What’s most important to you? Afast-paced, dynamic workplace with good teamwork?Having autonomy to grow your career?Or making a meaningful impact? How about all of the above?If you’re nodding, we are looking for you to join Team Rebo as a Customer Demand Planner – Automotive OEM Accounts!

A BIT ABOUT US

We are Rebo, and we provide interior and exterior automotive and electronics lighting solutions – both traditional and new concepts that we are excited to design and make! We are developing new technologies which help drive the future of electric vehicles, including charge status indicators as well as using light in new ways to improve safety and design. The opportunities to solve both practical customer needs and deliver enhanced features are endless. Here, you'll discover that we aim to help turn your passion into a rewarding profession. We value your hard work, integrity and commitment to make things better and we put our people first by offering benefits that support your life and well-being. We strive to create a culture of learning and opportunity, and most importantly, an environment where you can feel connected to your work every day. We have our sights set on exciting things ahead, and we need top talent like YOU to help us get there!

HOW YOU’LL MAKE AN IMPACT

Automotive Customer Relationship & Communication

• Build and maintain strong relationships with customers, serving as the primary point of contact for all inquiries, delivery issues, and concerns.
• Maintain close communication with customer personnel to understand forecasts, requirements, and changes, ensuring accurate and timely information flow.
• Proactively address late deliveries, logistics complaints, and performance issues raised by the customer.

Order & Delivery Management

• Review monthly and weekly customer forecasts and orders to accurately translation into production and shipping plans.
• Prepare, maintain, and execute delivery and shipping plans to ensure timely and accurate shipments, including ASN and invoicing accuracy.

Coordinate shipment methods and carrier details with the shipping department including expedited freight as needed.

• Track delivery performance by managing customer scorecards, with a goal of achieving 100% on-time delivery and customer conformance.

System & Process Management

• Manage ERP system activities including order entry, customer profiles, pricing files, and delivery plan maintenance.
• Oversee customer-specific systems and web-based portals, ensuring accurate data updates and compliance with customer requirements.

Internal Coordination

• Communicate customer requirements, forecast changes, and delivery expectations across production, quality, logistics, and management teams.
• Collaborate with internal teams to resolve delivery, inventory, and logistics issues and ensure alignment with customer expectations.

Inventory, Quality, & Compliance

• Monitor and manage inventory levels across plant, third-party, and customer warehouses.
• Support quality and compliance initiatives, including IATF 16949 requirements and continuous improvement efforts.

YOUR KEY ATTRIBUTES

• Advanced proficiency in Microsoft Office Suite including Word, Excel and email.
• 3+ years’ experience in a manufacturing customer service environment, preferably in automotive manufacturing.
• Familiarity with EDI, inventory control, sales forecasting, and logistics preferred.
• Strong interpersonal skills required and ability to communicate effectively and courteously with all contacts, internal and external.
• High school diploma or GED required.
• Experience using Plex, The Manufacturing Cloud, is a plus but not required.

BE ON TEAM REBO, AND YOU’LL ENJOY

• Competitive Pay and Benefits package
• Tuition Reimbursement
• We offer an inclusive environment that encourages diverse perspectives and ideas
• Flexible work schedules and generous paid holidays/vacations
• Matching 401k
• Employee discounts
• …and SO much more!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. Equal Opportunity Employer/Veterans/Disabled