Customer Delivery Manager

Comply365; Beloit (WI); Hybrid; USD 95,000 - 125,000; Full time

Benefits offered by this job

Unlimited PTO

Flexible work environment

Paid Holidays

401(k) plan

Comprehensive benefits package

Paid parental leave

Learning and development opportunities

Employee referral bonus

Job summary

Comply365 is seeking a Customer Delivery Manager to join our Delivery team in the US. This role supports customers throughout their implementations, helping them adopt and derive value from our SaaS solutions.

The ideal candidate is customer-focused, organized, and skilled at configuring solutions and delivering effective customer training. This role is hybrid to our Beloit, WI office with an expectation to attend the office 3 days per week.

Qualifications

• Experience in SaaS implementation or customer-delivery roles.
• Strong communication and training delivery skills.
• Ability to translate customer needs into workable configurations.

Responsibilities

• Lead customer implementations from planning through go-live.
• Define and build solutions using our SaaS platform.
• Configure systems based on customer requirements and best practices.
• Deliver customer training and enablement for successful adoption.
• Collaborate with Product, R&D, Support to deliver customer solutions.
• Identify opportunities to improve implementation and customer experience.

Skills

SaaS implementation

Customer delivery

Consulting

Training

Customer-facing

Tools

FOX Training Management System

Job description

About Comply365

Comply365 is a leading provider of Operational Content Management, Safety Management, and Training Management in the highly regulated industries of Aviation, Defense, and Rail. We provide a powerful combination of expertise and products underpinned by unified best practices, empowering airlines, rail, and defense organizations with the most comprehensive product portfolio to elevate operational excellence, and transform safety management and training, with closer integration of data across these domains. Comply365 ensures our customers' teams and assets are always geared for peak operational performance and unlocks unparalleled financial and operational gains through more streamlined, robust, and agile operations.

About the role

We are looking for a Customer Delivery Manager to join our Delivery team in the US. This role will support customers throughout their implementation journey, helping them successfully adopt and get value from our SaaS solutions.

The ideal candidate is customer-focused, organized, and comfortable understanding business needs, configuring solutions, and delivering effective customer training.

This role is hybrid to our Beloit, WI office with the expectation of attending the office 3 days per week.

Key Responsibilities

• Lead customer implementations and onboarding from planning through go-live.
• Understand customer needs and help define and build solutions using our SaaS platform.
• Configure the system based on customer requirements and best practices.
• Deliver customer training and enablement to ensure successful adoption.
• Work closely with customers to resolve challenges and drive successful outcomes.
• Collaborate with Product, R&D, Support, and other teams to deliver customer solutions.
• Identify opportunities to improve the implementation and customer experience.

What we're looking for

• Experienced in SaaS implementation, customer delivery, consulting, training, or a similar customer-facing role.
• Learning new technologies quickly.
• Strong communication, presentation, and customer-facing skills.
• Organized, proactive, and comfortable managing multiple priorities.
• Strong problem-solving and interpersonal skills.
• Aviation or aerospace experience is an advantage as well as knowledge of the FOX Training Management System.
• Willingness to travel internationally, approximately one week per month.

Benefits

• Unlimited PTO
• Flexible work environment
• Paid Holidays
• 401(k) plan with company
• Comprehensive benefits package (medical, dental, vision, life insurance, disability insurance, HSA, and FSA)
• Paid parental leave (12 weeks primary caregiver, 6 weeks secondary caregiver) match
• Ample learning and development opportunities
• Employee referral bonus

Comply365 is a global company, and our success draws upon our employees' diverse viewpoints, skills, and experiences. We are proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.