Supervisor, Inbound/Outbound Operations Distribution Center

White Cap Supply Holdings, LLC.; Bethlehem (Northampton County); On-site; USD 65,000 - 85,000; Full time

Job summary

White Cap in Bethlehem, PA is seeking a Logistics Supervisor to lead a team of inbound and outbound support associates. You will supervise shipping and receiving operations, ensure accurate orders, and maintain inventory by overseeing day-to-day processes, tools, and safety.

The role emphasizes leadership, training, and metrics, with responsibility for coordinating returns, reporting on safety and quality, and driving continuous improvement while meeting customer requirements.

Qualifications

• BS/BA in a related discipline with 5+ years of logistics/operations experience.
• Certifications may be required; advanced degree may offset less experience.

Responsibilities

• Supervise shipping and receiving operations and manage associates.
• Maintain outbound shipping processes for on-time delivery.
• Track incoming freight and monitor receiving area.
• Maintain records and resolve issues like damaged goods.
• Coordinate returns and repairs; monitor safety, quality, productivity metrics.
• Oversee safe operation of warehouse equipment and provide training.
• Collaborate with QA to address quality issues and drive improvements.
• Monitor staffing and workload to meet business requirements.
• Address customer complaints promptly and apply feedback.

Skills

Leadership

Communication

Training

Analytical

Bilingual

Education

BS/BA in related discipline

Job description

Job Summary

Responsible for supervising a team of inbound and/or outbound support associates. Ensures accurate product shipments are made to the customer promptly based on customer requirements and maintaining inventory and supplies by receiving, storing, and delivering items. Supervises the process for finished goods inventory and day-to-day operations of people and processes, following shop rules, policies, procedures, and work instructions.

Major Tasks, Responsibilities and Key Accountabilities

• Supervises shipping and receiving operations, manage associates, provide direction, and monitor performance.
• Implements and maintains effective outbound shipping processes to ensure accurate and on-time delivery of orders.
• Ensures incoming freight is tracked and warehoused appropriately. Monitors the unloading of all materials into the receiving area.
• Maintains shipping and receiving records and documentation and resolve related issues such as damaged goods, delays, and discrepancies.
• Coordinates product returns and repairs. Develops and monitors key performance metrics and prepare reports related to safety, waste, quality, and productivity.
• Oversees the safe operation of warehouse equipment and power tools of assigned area. May be required to deliver employee training on operational processes, systems, tools, and equipment.
• Collaborates with Quality Assurance team to address quality issues, implement corrective actions, and drive continuous improvement initiatives.
• Monitors staffing, workload, and performance results to ensure that workload and performance outcomes meet business requirements.
• Addresses and works to resolve customer complaints and quality issues promptly. Implements customer feedback to improve product quality and customer satisfaction.

Nature and Scope

• Experience provides solutions.
• Ensures that work is performed consistently with company policies and procedures.
• Leads a group or team of support, craft, or lower level professional associates.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
• Typically requires overnight travel less than 10% of the time.

Education and Experience

• Typically requires BS/BA in a related discipline. Generally 5+ years of experience in a related field. May require certification. Advanced degree may offset less experience in some disciplines.

Preferred Qualifications

• Experience in logistics, operations, and management in a large distribution center.
• Extensive knowledge of operations processes. Supervisory or people management experience.
• Non-climate-controlled warehouse experience.
• Strong leadership, communication, and training skills, as well as strong analytical skills, are highly desired.
• Bilingual skills are highly desired.

If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.

Functional Area Logistics

Work Type On-Site

Recruiter Arriaga, Melissa

Req ID WCJR-034894

White Cap is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. White Cap considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.